Applications Support Analyst

Cooper Lomaz Bury St Edmunds
Cambridgeshire, UK
20 Oct 2019
02 Nov 2019
Contract Type
Full Time
Role: Application Support Analyst
Location: West Cambridge
Type: Permanent
Salary: up to £30,000

An great opportunity has opened up with a global provider of Data & Analytics software who are looking for an experienced Application Support Analyst to join the team to reinforce and further strengthen their approach to supporting their global customer base. You will come from an Applications, Database Analysis or Data background with a strong understanding or experience ensuring successful support of their web-based software product.

The organisation have a rich heritage within a heavily regulated arena carving out a strong niche over a 30 year period and have become extremely prominent providers of customisable business to business solutions to enterprise clients, and you will have the opportunity to support these customers directly, to ensure industry leading service provision is continued!

Within the role you will be responsible for:

- Working with globally based customers understanding application issues and looking for effective fixes within SLA
- Proactively working on the Application platform looking to alieviate potential problems before they occur
- Working collaboratively with the development team to identify recurring bugs and ensure they are sorted for new releases

The ideal applicant will have a high degree of integrity, be motivated and committed to overseeing the support of the customer base and be able to hold articulate and in depth conversations with customers and possess excellent interpersonal skills.

Essential Skills:

- Windows Server experience
- SQL Server (Apply online only))
- Web based application installation in IIS
- Support for web based software

Desirable Skills:

- French, German or Spanish speaking

To apply for this fantastic Application Support position giving you the opportunity to work with a fantastic product in a collaborative environment, Apply Now

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