UX Manager - Leading Consumer Brand

Artis Marketing
Reading, UK
19 Oct 2019
24 Oct 2019
Contract Type
Full Time
We're working with a leading B2C organisation based in Central Reading who have undergone a large digital transformation over the last 24 months in order to provide the best customer experience possible. They are still on this journey and want to eventually provide the best/most innovative service in the industry. As a result they are looking for a UX Manager lead the Digital Design/UX team and strategy. This role requires someone to be passionate about Digital Customer Experience, specifically user experience, interaction design, navigation and information architecture.

It is essential that you have led significant customer experience change and improvement projects with demonstrable outcomes. This person should inspire the digital team and the wider business to innovate and think digital first.

Key areas of accountability will include:

- Manage flexible team of contract and UX managers
- Lead on large-scale website re-design that links to overall Online Channel Strategy, user experience roadmap items are business cased and change managed accordingly
- Responsible for Accessibility accreditation targets
- Creation and rollout of digital guidelines for visual design to be used by Content and Development teams
- Manage stakeholders aligned to customer experience objectives e.g. customer journeys team
Research of UX/UI, user-centred design and interaction design trends

To be successful you will have the following skills and experience:

- User Experience design, wireframes and scamps
- Customer Experience planning for discovery phases
- Delivering marked up designs and wireframes directly to software engineers
- Experience in SCRUM and Agile practices
- Experience of working with external agencies and in-house/off-shore developers

This is an exciting opportunity to join a growing digital team that will challenge the traditional view of the industry and lead the business to deliver an excellent digital experience for customers and support the brand purpose.

Artis Recruitment provide specialist recruitment services within HR, Finance, IT, Procurement, Marketing, Customer Contact and Executive Search. By applying to this position, you acknowledge that you have read and accept our Privacy Policy: https://www.artisrecruitment.co.uk/privacy-policy
This job was originally posted as www.totaljobs.com/job/88337110

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