Delivery Manager - MuleSoft
Job CategoryMulesoft - Customer Success GroupJob DetailsRole: Delivery Manager - MulesoftLocation: LondonMuleSoft's Professional Services team works across every technology and system to deliver solutions to customers in every industry. As a Delivery Manager on our Services team, you will play a key part of our Services practice growth, help implement best practices and new methodologies, and help our organization continually define what delivery excellence is within MuleSoft.Our Delivery Managers handle all aspects of the post-sale Services engagement, and you will manage a vast portfolio of customers and projects that will vary in size, complexity, industry domain, and use-case in general across their entire lifestyle. On top of driving projects toward completion, you will also play a key part in the renewal and add-on sales process.What you'll achieve:3 months:Complete MuleSoft product training and become an expert in our Outcome Based Delivery methodologyLearn our Services team internal process as it relates to booking and revenue recognition, staffing and resourcing, partner engagement, and engagement kickoff and closureOwn and manage at least one billable account in a solo capacity; take a leadership role in staffing your accounts for extensions and subsequent SOWs12 months:Contribute to enhance and expand our Outcome Based Delivery methodologyWork with Services leadership to help build out your practiceBecome a key stakeholder in your accounts renewal and add-on process through continuous collaboration with Engagement Managers, Customer Success, and Account ExecutivesWhat you'll need to be successful:Ability to manage a portfolio - time management, prioritization, setting customer expectationsEngagement Planning - technical understanding, strategic mindset, translating MuleSoft vision (API-Led) into a tangible project planEngagement Execution - identify and mitigate risk, status reporting, and operationsPost Engagement - ability to identify renewal and add-on opportunities, using lessons learned and looping them back into our internal best practicesDeep program management experience managing multiple projects varying in size at one time; PMP/Scrum master certifications preferredTrack record of executing projects from start to finish with a strong prioritization and time management POVTechnical understanding to evangelize our vision and implement it into project/account planningTrack record of reviving high pressure/at-risk accountsHighly collaborative with Services sellers, architects, consultants, third-party partners, and customersGeneralist attributes between technology, consulting, project delivery, and internal practice buildingFamiliar with Netsuite OpenAir or similar PSA toolFamiliar with both agile and waterfall methodologyLocal language skillsAbout MuleSoft, a Salesforce companyOur mission is to help organizations change and innovate faster by making it easy to connect the world's applications, data, and devices. Companies like Spotify, McDonald's, and Unilever rely on MuleSoft to stay agile, deliver faster, and make the most of their IT investment with API-led connectivity. Hiring exceptional people who want to build a great company together is our number one priority, and we're committed to providing an equal opportunity workplace where everyone is supported and inspired to do their best work. We work tirelessly to build this culture, and we're proud to have been named the #1 Top Workplace in the Bay Area and a best place to work 6 years in a row.*LI-YPosting StatementSalesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.