Account Manager

Recruiter
3R Consulting Ltd
Location
Chester, UK
Salary
Competitive
Posted
19 Oct 2019
Closes
22 Oct 2019
Ref
1275217355
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Our Market Leading Communications and IT Client are seeking to add a new Account Manager to their ranks due to an internal promotion and growth

Main Purpose To manage existing customer mobile phone accounts

Duties & Responsibilities

• Carry out quarterly reviews of customers to check that they are within their inclusive bundles of minutes, text message and data

• Promote additional services offered at every available opportunity

• Ensure that customers are connected to the correct tariff, with correct Value Added Services, as per Airtime Contract

• Request Bill Analyser to be set up for all O2 customers

• Keep Database in order and ensure that there are no call backs in excess of 3 months

• Maintain revenue growth of customer base

• Maintain that average customer contact term does not drop below 21 months in duration

• Ability to achieve and exceed targets

Skills

• Be able to communicate at various levels both internally and externally.

• Have strong oral communication skills, and the ability to write convincing telephone scripts.

• Be data literate, the job involves interrogating, analysing and segmenting data.

• Demonstrate a proven ability to work under pressure and meet deadlines.

• Have a willingness to learn and actively participate in development of a growing company.

• Ability to effectively negotiate with businesses and senior management

KPIs 1) Mobiles Renewed/Extended - £200

2) New Digital Sales - from £50 - £200 volume dependant

3) Call Duration - from £100 - £200 volume dependant

4) Resign Commission - 4% of Gross Margin

Salary £22,600 per annum, plus commission

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