Account Manager

3R Consulting Ltd
Chester, UK
19 Oct 2019
22 Oct 2019
Contract Type
Full Time
Our Market Leading Communications and IT Client are seeking to add a new Account Manager to their ranks due to an internal promotion and growth

Main Purpose To manage existing customer mobile phone accounts

Duties & Responsibilities

• Carry out quarterly reviews of customers to check that they are within their inclusive bundles of minutes, text message and data

• Promote additional services offered at every available opportunity

• Ensure that customers are connected to the correct tariff, with correct Value Added Services, as per Airtime Contract

• Request Bill Analyser to be set up for all O2 customers

• Keep Database in order and ensure that there are no call backs in excess of 3 months

• Maintain revenue growth of customer base

• Maintain that average customer contact term does not drop below 21 months in duration

• Ability to achieve and exceed targets


• Be able to communicate at various levels both internally and externally.

• Have strong oral communication skills, and the ability to write convincing telephone scripts.

• Be data literate, the job involves interrogating, analysing and segmenting data.

• Demonstrate a proven ability to work under pressure and meet deadlines.

• Have a willingness to learn and actively participate in development of a growing company.

• Ability to effectively negotiate with businesses and senior management

KPIs 1) Mobiles Renewed/Extended - £200

2) New Digital Sales - from £50 - £200 volume dependant

3) Call Duration - from £100 - £200 volume dependant

4) Resign Commission - 4% of Gross Margin

Salary £22,600 per annum, plus commission

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