IT Technical Support Analyst

Lawrence Dean Recruitment Ltd
Letchworth Garden City, UK
18 Oct 2019
02 Nov 2019
Contract Type
Full Time
We are currently recruiting for an IT Technical Support Analyst on behalf of our client based in Letchworth Garden City.

The company can offer an immediate start for the right candidate. This is an ongoing temporary position available until Christmas.

IT Technical Support Analyst - Job Overview

As an IT Technical Support Analyst your duties will include;
  • Image, profile and maintain Desktops and Laptops and associated peripherals including printers within a W7/8/IOS environment.
  • Maintain deployment standards using appropriate tools for imaging devices, currently MDT
  • Maintain rolling refresh of devices ensuring clients have appropriate business tools.
  • Manage the MFD (photocopier/scan) devices at all sites
  • Perform Windows updates and service packs as and when appropriate.
  • Diagnose hardware and network problems and resolve.
  • Physically at desk/site or via Dameware or Goto Assist provide support for clients
  • Involvement in delivery and configuration of smartphones and IPADs and future devices.
  • Work closely with colleagues escalating calls as appropriate.
  • Provide feedback to manager on methods to improve client satisfaction.
  • Training users in all aspects of basic device usage and new features.

IT Technical Support Analyst - Skills & Experience Required
  • Previous customer service experience in a technical environment
  • PC and laptop hardware knowledge
  • Previous IT service desk experience
  • Clear understanding of Microsoft Office systems
  • Proven ability to communicate with people at different levels
  • Friendly and enthusiastic attitude

IT Technical Support Analyst - Benefits Offered
  • Salary negotiable dependent upon experience
  • Weekly Pay
  • Immediate start
  • Holiday Pay
  • Free Parking

Thank you for your application.

Please note Lawrence Dean Recruitment is acting as an employment agency & business.

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