Operations and Delivery Manager

Recruiter
Candidate Source Limited
Location
Doncaster, UK
Salary
Competitive
Posted
02 Oct 2019
Closes
29 Oct 2019
Ref
1280005341
Contract Type
Permanent
Hours
Full Time
My client is a fast-growth business currently seeking an ambitious Operations and Delivery Manager to join its team based in Doncaster.

The company is a highly respected software developer who has created an industry-leading software (SAAS) platform, and business, that has the potential to become the market leader, and dominate the IVR technology space within which companies interact with their customer base. The market potential is vast. The technology is ready, proven, and constantly evolving into exciting new, technology-driven opportunities.

As an Operations and Delivery Manager, your duties will be to:
  • Agree, implement and manage best practise, easy to use, fit for purpose, systems, processes, disciplines, procedures, workflows, communications, decision making, prioritisation, and a working and quality culture which ensures industry-leading service from initial customer enquiry through to product and system transfer to the customer, right first time, on time, every time
  • Develop and manage the plans, procedures, and metrics for individuals and teams across the business to be fully aware of their responsibilities and actions required to consistently deliver the promise to the client
  • Identify, pre-empt, escalate, and if necessary, take decisive action to avoid any potential for blockages which impact on the company's promise of delivering excellent customer service
  • Report to and be the key focus within the business to ensure that the senior management team is fully appraised of on-going key metrics and any potential for divergence from the plan
  • Establish and demonstrate your competence, leadership, and authority in all of these areas across the business
To be a successful Operations and Delivery Manager you will have the following skills and experience:

  • An excellent affinity for a busy software development business, with all of the necessary knowledge, skills and experience to manage the underpinning project, process, planning, documentation and commercial disciplines essential in a fast-paced, multi-project, multitask, software development, entrepreneurial and ambitious business within a competitive industry
  • Able to successfully influence and engage with all stakeholders to achieve business goals
  • Able to take responsibility, decisive action, and lead where necessary
  • A genuine thirst for learning, self-development, personal and professional growth and future career progression
  • A positive, flexible and can-do attitude, open to feedback and happy to contribute to the development of, and work in, a small, results-driven team
  • Able to demonstrate that you have successfully implemented important elements of the challenges described above, can command respect, and have further potential
  • Educated to a good degree or equivalent experience level with a creative, bright and enquiring mind, unashamedly entrepreneurial, inquisitive, curious, and challenging and motivated to be a key member of a strong, collaborative, winning team

In return, the Operations and Delivery Manager will receive a salary package of £50,000 to £65,000pa.

If you are interested in applying for this Operations and Delivery Manager role, click apply and send your CV together with a covering letter detailing how you meet the requirements.

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This job was originally posted as www.totaljobs.com/job/88124541

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