Service Delivery Manager- 12 Month FTC

Recruiter
Spring Technology
Location
Surrey, UK
Salary
Competitive
Posted
19 Oct 2019
Closes
01 Nov 2019
Ref
1300992982
Contract Type
Permanent
Hours
Full Time
Spring Technology are happy to be working alongside a leading council body to recruit a service delivery manager to work on 12 month fixed term contract to be apart of some exciting new projects taking place in the Surrey area.
As a service delivery manager some of your duties will include, contract management of key third party suppliers, SLA management across all managed service elements, Billing approval and supporting new users into business as usual.

Skills and Abilities-
*Excellent interpersonal skills and political/cultural awareness.
*Good communication skills, combined with the ability to present information clearly at all levels.
*Firm ability to challenge, drive and exceed performance improvement through the use of development tools.
*Technical management skills to enable the delivery of all development initiatives within agreed time scales
*Strong ability to work with others in the delivery of customer service to a high quality
*Innovative approach to problem solving - ability to think 'outside of the box'
*Expertise in problem analysis, trouble-shooting and technical problem resolution.
*Committed team player

Key Requirements -
*In depth knowledge of Service Delivery, Contract Design and Account Management, Project Management.
*Experience of providing high quality management information, both regular standard reporting and ad hoc.
*Good working knowledge of IT Managed services. Including hosting, shared services and infrastructure.
*Good understanding of policies and procedures to ensure resources are efficiently used.
*Good understating of the importance of the consultation process
*Detailed knowledge of service drivers and requirements

Sound Interesting?........... Apply Now

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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