1st Line IT Support Technician
About CVP - We have been growing since 1986 with offices in Studley, Brentford, London, Glasgow, Manchester and ; We are passionate about all things Cine, Video and Photo. We've been in the business a long time and work hard to really understand our customers' needs, so we can deliver first class service - and the right solution, whether that's a compact camera or a complete studio system. Or even just some good advice. From our engineers who keep stuff working to our sales support team whose job is to look after our customers, to our highly skilled systems guru's, to our online team - we're here for ; About the role - As CVP's IT Support Technician you will be responsible for monitoring and maintaining the company's computer systems and networks and looking after our CCTV (NVRs etc), you'll also liaise with our third party IT support contractor and our internal technical ; This varied role includes a wide range of activities including (but not limited to); setting up new users' Computers & laptops, installing software, setting up new users on our VOIP phone systems, helping with 1 st line trouble shooting/break-fix support, installing/configuring PCs and software, diagnosing hardware and software faults and solving (first-line) technical issues. Typical work activities You'll be responsible for the smooth running of IT and CCTV systems and ensuring users get maximum benefits from them. It is a varied and challenging role and will involve (but won't be limited to) the following activities: Installing and configuring computer hardware operating systems and applications; Monitoring and maintaining computer systems and networks; Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues; Troubleshooting system and network problems and diagnosing and solving hardware or software faults (escalating to 3 rd parties for 2 nd line + resolution) Replacing parts/components as required; Providing support, including procedural documentation and relevant reports; Following diagrams and written instructions to repair a fault or set up a system; Supporting the roll-out of new hardware and applications; Setting up new users' accounts and profiles and dealing with password issues; Responding within agreed time limits to call-outs; Working continuously on a task until completion (or referral to third parties, if appropriate); Prioritising and managing many open cases at one time; Rapidly establishing a good working relationship with suppliers and other professionals, , software developers; Conducting CCTV checks Other Duties - as reasonably requested by the company Desirable skills - Excellent literacy, numeracy and organisational skills are essential as is the ability to work either individually or as part of a team in a time pressured environment. Good communication and problem solving skills are also ; You'll need excellent time management and prioritisation skills and the ability to work collaboratively with colleagues across many departments.