IT Support Analyst Apprentice

Recruiter
Remit
Location
Bristol, UK
Salary
Competitive
Posted
14 Oct 2019
Closes
08 Nov 2019
Ref
1295281089
Contract Type
Permanent
Hours
Full Time
Remit Group are recruiting on the behalf of our client; a team of individuals based within the Bristol area. Due to continued expansion they're seeking a technically individual to join them in providing IT Support to all their clients.
This is a fantastic opportunity to get started on a long term career within the IT field where the successful Apprentice will have the chance to provide day to day general IT Support to all of Imagile Groups employees.
The Apprentice will have the opportunity to;
  • Learn how to identify, diagnose and resolve Tier One problems (software and hardware) and communicate solutions to end-users
  • Aim to provide one-on-one end-user problem resolution over the phone/email/remote desktop for all Imagile Group employees
  • Assist with configuration and setup of end-user PCs
  • Assist with mobile phone and tablet (iPhone/iPad) troubleshooting
  • Aim to carry out password resets and answer other account queries.
  • Learn how to provide first line support for in-house developed solutions.
  • Assists Senior members of IT team in creating training materials for end-users - for example, frequently asked questions, how-to's, other documentation as required
  • Undertake such other duties as may reasonably be determined as commensurate with the grade of the post.
The following skills are desirable to our client but not overall essential;
  • At least 6 months experience in an IT related environment
  • Experience of ticketing and asset management systems
  • Knowledge of Microsoft Server 2012, Active Directory, Group Policy
  • User management (locking, changing passwords etc.)
  • Microsoft SharePoint
  • Apple iOS
Personal Qualities
  • Attention to detail
  • Desire to learn
  • Able to reliably keep track of tasks and inventory
  • Excellent customer service
  • Ability to deliver customer support over the phone
  • Good documentation and communication skills
  • Ability to prioritize
  • Passionate about IT
Skills Required
The following skills are essential;
  • Computer related education
  • Knowledge of desktop operating systems:
  • Windows 8.1 & 10,
  • Microsoft Office 365, PC hardware.
  • Experience of working in a Customer Service role.

This job was originally posted as www.totaljobs.com/job/88284268

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