German Speaking Order Analyst - Telecoms

MECS Communications Ltd
Newbury, UK
18 Oct 2019
25 Oct 2019
Contract Type
Full Time
German Speaking Order Analyst - Telecoms

Kannst du Deutsch sprechen?

Möchten sie für ein internationales Technologieunternehmen arbeiten?

Do you want to be a part of a dynamic, progressive and friendly team?

Are you looking to build your career in network operations and solution delivery?

@mecscomms is currently recruiting for a German speaking change request administrator in Newbury, Berkshire, UK to work for a global telecoms carrier and network provider. We are looking for someone fluent in German, ideally with some project coordination, change management, order management, provisioning, enablement, administration or service delivery experience.

Location: Newbury, Berkshire (RG14)

Duration: 2 month, temporary rolling contract

Rate: £15.00 - £18.00 per hour

Hours: Monday - Friday, 09.00 - 17.30

Environment: Telco, Telecom, Carrier, Internet, ISP, Service Provider, Operator, BT Openreach, BT ECO, Provisioning Administrator, Co-ordinator, Order Analyst, Operations, Network, Admin, Data Entry, KPI, SLA, Tracking, Testing, Circuit Tests, Reporting, WAN, Voice, Data, Connectivity, PSTN, ADSL, Ethernet, Leased Lines, IP Networking, IT, Excel, Microsoft Office, 3rd Party Supplier, Relationship Management, IP, MPLS, ITIL.

A 2 month rolling temporary contract position has become available for an experienced German speaking order analyst, provisioning coordinator, order manager, sales support or project administrator to join an international telecoms service provider to help deliver the best possible service experience for enterprise customers throughout the order delivery cycle, working as a Change Management, Provisioning Administrator and Order Manager.

The Order & Provisioning Manager will be responsible for acknowledging and validating customer requests, raising orders through the customer order provisioning system. You will send acknowledgement and acceptance emails for order requests, generate tracking references and provide update to the customer and internal business partners on status and progress.

As part of the enablement team you will be the co-ordinationor responsible for collaborating with the Delivery Managers to ensure work is distributed correctly against the department resources. You will provide a daily order tracker for all Data & Voice teams so that engineering resource can be effectively scheduled in advance of the order and is communicated to the supporting delivery agencies.

Key tasks include:

# Managing orders & customer engagements in the German region
# Dedicated management of the order queue across all Data & Voice teams
# Coordinating between delivery teams to schedule orders and changes
# Ensuring that partners have received confirmation of resource within SLAs
# Raising customer orders on the provisioning order management system
# Communicating updates and progress reports with customers
# Coordination between delivery teams to schedule orders
# Supporting the delivery and completion of the departments quality assurance targets
# Supporting the IP Data Provisioning Managers in resource and order planning
# Provide administrative support to the engineering teams in the provision of voice and data products including ADSL, Ethernet, Leased Lines, Managed Services and IPVPN, WAN, MPLS etc
# Coordination, prioritisation and management of all received critical issues
# Active queue management for all Data & Voice teams across multiple systems

To be considered for this role you should have:

# Fluent German speaking capabilities
# Previous administration, customer service, contact centre, order management experience
# Any knowledge of the telecommunications sector ideal
# Any knowledge of order management, provisioning or change management systems ideal
# Graduate calibre
# Communication and organisation skills

@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology

mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.

For more information or a list of current vacancies, please see our web site at

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