IT Technician

Recruiter
Your World Healthcare
Location
Grays, UK
Salary
Competitive
Posted
17 Oct 2019
Closes
28 Oct 2019
Ref
1283952554
Contract Type
Permanent
Hours
Full Time
IT Technician (NHS)

Location: Grays

Hours: Monday - Friday, 9am - 5pm

Duration: Expected to be for 12 weeks, potentially longer

Pay: £10.50 - £12.00 Umbrella
  • Record all incidents and service requests in order to provide good data for Incident and Problem Management
  • Provide a 1st and 2nd line support service to internal customers (users) via telephone, email and remote sessions
  • Restore normal service to the internal customer as quickly as possible, following diagnoses of the incident or service request
  • Identify, record and report against non-trust items against which internal customers request service
  • To implement escalation procedures as appropriate
  • To offer general guidance and advice to internal customers
  • Support the IT Team Leader in providing timely, accurate records for analytical reporting of the overall performance of the Service Desk

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