Business Analyst

Recruiter
Morson International
Location
Norfolk, UK
Salary
Competitive
Posted
19 Oct 2019
Closes
02 Nov 2019
Ref
1301632453
Contract Type
Permanent
Hours
Full Time
We are currently recruiting a Business Analyst for a local Digital Repair Company based in Norwich.

JOB PURPOSE:
*To provide a full reporting service, producing daily, weekly and monthly reporting as required by the customer.
*To maintain clear and orderly files for all reports generated and provided internally or to the customer
*Utilises strong communication skills to build relationship with key stakeholders, attending meetings both on site and at the customers' premises.
*To implement proven techniques, measuring all aspects of the key performance drivers within the processes, analysing and identifying areas of focus, and driving improvements within the team.
*Explore opportunities for enhanced performance in all areas of the service provided where current performance is judged as satisfactory, but not market leading.
*To produce comprehensive reporting based on factual conclusions in power point format, suggesting plausible and practical solutions and be communicated in a format understandable at all levels.
*Improvement initiatives based on cost reduction, service improvement resulting in improved customer experience or both.
*To measure and report the 'product in life' performance based on the AITB reporting provided by the customer.
*To actively provide forecast data on expected customer channels of work
*To proactively assist to attain and exceed customer expectations through the effective management of the commercial and service improvements.
*To provide an impact assessment and analysis in relation to service impacting issues.
*To ensure that customer experience is monitored and analysis of results is provided for the pulse reporting to the customer.

PRINCIPAL TASKS OF JOB / CORE RESPONSIBILITIES:
*Develop a full understanding of customer requirements and drivers across all internal divisions.
*Maintain daily technical contact with the customer and your opposite numbers for all service issues.
*Understand customer experience drivers
*Analyse product reliability trends, identify root cause for the business and its customers, suggesting solutions in every case.
*Ensure compliance of company policies and procedures
*To be aware of the Health & Safety requirements, in accordance with guidelines as set out in the Health & Safety manual

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation

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