Junior IT Support Analyst (6 month contract)

Zachary Daniels Retail Recruitment
Merseyside, UK
19 Oct 2019
21 Oct 2019
Contract Type
Full Time

Based in the North West, our client is a multi channel retailer enjoying a period of digital transformation. To support the business change and contiued success, we are looking for a Junior IT Support Analyst to join the team.

About the role:

This role will sit with the service desk team and is designed to support the existing infrastructure including: applications, server, network, storage, data and applications as well as be involved in project based work to enhance and improve the IT service and environment.

Responsibilities will include:

Resolve incidents raised to the IT Support Desk, providing support to the wider business including head office, warehouses and office users.
These incidents are raised via the different mediums of telephone, email, online web portal and face to face. Not every call is the same and you will be dealing with a variety of issues whether they be hardware, software, networking or others, you are required to be adaptable and quick thinking to get you through incident to incident.
A Basic understanding of networks (TCP/IP, WAN, LAN, ADSL etc.)
Knowledge of Windows Administrative Tools (ADDS, DNS, DHCP, Print Management etc.) * An understanding of Microsoft Applications and Operating Systems (including Office 365, Windows Server 2012/2016, Windows 7 - 10) * Good troubleshooting skillsSuitable candidates will work calmly and effectively under pressure and enjoy being the first point of call for problem solving within the IT team. You will be proactive with strong attention to detail and a can do attitude.

To find out more, please apply today!


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