Business Process & Systems Analyst - Salesforce/Oracle

Bootle, UK
17 Oct 2019
24 Oct 2019
Contract Type
Full Time
Company description:

Morgan Philips Group is an innovative recruitment business with a footprint across 4 continents.

Job description:

Role Purpose:

The Business Improvement function provides business solutions for the entire contracts portfolio (Utilities focussed) which are innovative, robust, cost effective, and aligned with corporate strategy. These solutions are often based around our industry-leading IT systems and regularly involve process re-engineering and change management. ERP and CRM focus!

Manage small to medium business and IS change projects through the entire lifecycle (change request, impact assessment, requirement gathering, solution design, testing, & deployment). The successful candidate will show drive to own and complete projects to a high quality as well as strong initiative in identifying opportunities to improve service, quality, safety, and/or reduce costs through developing existing or introducing new systems and processes.

Key Accountabilities:

Work closely with business stakeholders, providing analysis and support to assist in commercial and operational decision-making

Process modelling of existing business processes and identification of improvement opportunities

Maintain excellent communication channels with all key stakeholders, ensuring our customers are always aware of latest initiatives and direction

Where system development is deemed necessary, produce system specifications to the agreed format and ensure correct testing, approvals and training are completed

Continually support new & existing solutions by gathering business requirements & translating them into technical solutions, challenging the business where appropriate

Competencies & Expertise:

CRM or ERP - Salesforce, Oracle, SQL or other e.g. PowerBI a real bonus

Business analysis disciplines (requirements gathering, process modelling, workshop facilitation, etc.)

Excellent communication skills - build positive relationships with colleagues, clients, & suppliers at different levels within the business hierarchy

Understands PM methodologies

Produce professional documentation which is concise

Salesforce platform advantageous

Manage & deliver multiple tasks / projects simultaneously

Profile description:

Technical Business and Systems Analyst - Oracle and/or Salesforce a real bonus

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