Senior Change and Communications Manager - Experian
Company Profile:Experian is a leading global information services company that unlocks the power of data to create opportunities for consumers, businesses and societies across the world. During life's big moments - from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers - we empower consumers and our clients to manage their data with confidence so they can maximize every opportunity. We gather, analyse and process data in ways others can't. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime.For more than 125 years, we've helped consumers and clients prosper, and economies and communities flourish - and we're not done.Our 17,000 people in 37 countries believe the possibilities for you, and our world, are growing. We're investing in new technologies, talented people and innovation so we can help create a better tomorrow.In Decision Analytics we unlock meaning within data to help clients solve problems and drive better decisions and outcomes; is this customer who they claim to be? Can this person afford the loan they're asking for? Does this person qualify for a service we provide?Organisations need to answer these sorts of questions hundreds, thousands, even millions of times a day. As well as answering them accurately and consistently, they need to answer them quickly because that's what their customers expect. We help our clients do this - minimising the risk to their organisation while delivering the type of customer experience that people expect. We help them to lend effectively, to detect and minimise fraud and to comply with legal requirements. We help them identify new opportunities including more efficient ways to run their business and better ways to cross-sell their products. We do this by combining our own data with data from our clients and third parties. We then use advanced technologies to organise and analyse this data, turning it into useful, meaningful information which our customers can act on. Our clients can make lending decisions on hundreds of millions of credit applications every year and can also avoid fraud by checking that applicants are who they say they are. Background and Job Responsibilities:Reporting to the Global Software Product Management (GSPM) Programme Director, this role supports both the GSPM team vision; to drive and support the growth of the Experian Decision Analytics business and the GSPM Enablement team vision; to manage change and significantly improve internal communications to make the GSPM team more productive and efficient, driving the increase in new contract value across our product portfolio.The Senior change and communications manager will support the efficient communication of organisation and cultural change across the business unit and our wider global and regional colleagues, helping to drive and supporting our key programmes and the adoption of change through effective communications.This role will include driving the communications around key organisational and cultural change initiatives, initially focusing on our move to more innovative and agile ways of working, which will include moving towards the Large Scale Scrum (LeSS) methodology as well as supporting the programme director and wider team update and embed tooling and processes within the function to support this move. The successful candidate will be flexible in their approach and willing to support us on our journey as we move to greater adoption of these new ways of working and agile working practices.This individual will be recognised and trusted globally as a communications expert and change agent by Experian's product managers, consultants, sales, delivery personnel and clients. He/she will work closely with the DA Global, Regional and Country Product Management teams to ensure key messages are communicated and embedded effectively across the global teams.The ideal candidate is a result focused, action-oriented individual possessing a delivery mentality with a record of consistently exceeding expectations. He/she should possess strong leadership and communication traits, and the demonstrated ability to influence outcomes. The position demands a high-level of attention to detail with systematic planning and the ability to execute to plan, but also to question and continually improve these processes.Job Responsibilities: Global Software Product Management; Programme Director Communications Support• Support the programme director and exec in co-ordinating and managing the communications to underpin our on-going organisational and cultural change initiative• Create effective communication strategies for our business unit• Coordinate external and internal communications flow (memos, newsletters etc.)• Design sketches of key announcements• Write content for company website• Plan events, seminars and press conferences• Communicate with 'C' level regularly• Manage inquiries and arrange interviews, statements etc.• Build and own the on-going change plan and manage the change activities to support the plan• Build long-term relationships with influencers and key stakeholders• Serve as a facilitator and provide solution for peaceful resolution of disputes• Support the programme director to work with key stakeholders and interacting functions across the business to leverage best practice.• Support the programme director in setting up and running key workshops and meetings throughout the year• Proactively collaborate with key stakeholders and interacting functions across the business to leverage innovation, ideation, best practice; building relationships to gain willingness and buy-in from those interacting functions and individuals to support proposed changes (e.g. product management interaction with the regional product management teams)• Champion the use of current processes & best practice across GDA (e.g. Go to market process).Candidate Profile:Knowledge and Experience:Essential:Experience (Level 3 Extensive Experience):• Previous communications management and/or change management & implementation and embedding agile methodology into an organisation including the management and implementation of organisational and cultural changes to support this• Previous working experience as communications specialist for 5+ years• Experience and knowledge in copywriting, proofreading and editing• Excellent portfolio with proven track record of successful project management examples• Photo and video-editing skills• Excellent communication, interpersonal and presentation skills• Outstanding organizational and time-management skills• Experience of working within product management, project management and software development. • Experience of working within an agile environment.• Experience working in cross-functional environments.• Experience communicating up to 'C' level• Track record of effective delivery in a fast-growing business.• Strong organisational and management skills and the ability to work effectively within cross-functional teams.• Able to work effectively and collaboratively in a complex, matrix environment.• Experience of working across multiple countries and cultures, with the ability to lead and manage a small team across multiple locations.Technical Proficiencies (Level 3 Extensive Experience):• Good insight of software product development processes.• Provide strong leadership, influence, accountability and direction throughout the life of the projects and programmes to ensure business objectives are achieved.• Establish appropriate communications and change plans, governance structures against overall objectives, modifying where appropriate through effective processes.• Work with sponsors and stakeholders to shape and make key decisions on objectives, scope, timescales, deliverables and benefits of the change programme and gain key stakeholder engagement.• Trained and experienced in the use of software applications including Outlook, One Note, Word, Visio, PowerPoint, Project and Access. Education:• Bachelor's Degree or equivalent in Business, Technology or related field (substantial related experience will be considered as an acceptable substitute).• Relevant business qualifications; Pragmatic Marketing Product Management Certification, Product Focus or equivalent.Desirable:Experience (Level 3 Extensive Experience):• Experience of working across multiple workstreams, with the ability to lead and manage colleagues within those workstream on a particular project of work.Technical Proficiencies (Level 3 Extensive Experience):• Experience using the following tools (Inc. BI Reporting from); Salesforce, Confluence, ServiceNow, Aha, Newsweaver and Poppulo.• Experience managing, using and supporting Experian PowerCurve Software or other enterprise software products.:Skills, Behaviours and Personal AttributesEssential:• Strong passion for leading communications and organisational and cultural change across an organisation• Desire to innovate and willingness to challenge existing assumptions use of tooling and processes (Level 3 Extensive Experience)• Ability to build great relationships (Level 3 Extensive Experience)• Problem solving (Level 3 Extensive Experience)• Team working and collaboration (Level 3 Extensive Experience)• Decision making (Level 3 Extensive Experience)• Time management; deadline adherence (Level 3 Extensive Experience)• Excellent oral and written presentation skills (Level 3 Extensive Experience)• Confident communicator at all levels (from Vice President to Analyst) (Level 3 Extensive Experience)• Excellent negotiation and influencing skills (Level 3 Extensive Experience)• Ability to own deliverables (Level 3 Extensive Experience)• Strategic thinking (Level 2 Working Experience)• Visioning and alignment (Level 2 Working Experience)• Creative and innovative approach • Self-directed, self/driven• Integrity and trust • Ability to travel Desirable:• Ability to lead projects of work across multiple workstreams (Level 3 Extensive Experience)Equal Employment Opportunity Statement:It is the policy of Experian to provide equal employment opportunities to all employees and applicants for employment. All employment practices such as recruitment, selection, promotions, and other terms and conditions of employment are administered in a manner designed to ensure that employees and applicants for employment are not subjected to discrimination on the basis of race, color, national origin, ancestry, religion, citizenship, age, gender, gender expression or identity, sexual orientation, marital status, disability, pregnancy, medical condition, genetic information, protected veterans, or any other protected characteristic under applicable law.Flexibility Statement:At Experian we are committed to building an inclusive culture and to creating an environment where people can balance successful careers with their commitments and interests outside of work. Our flexible working practices support our belief that this balance brings long-lasting benefits for our business as well as our people. Some roles lend themselves to flexible options more than others, and if this is important to you, we are open to discussing agile working opportunities during the hiring process. Please raise this with your recruiter.