Service Design and Transition Process Manager

JLR Retail Franchise network
Coventry, UK
18 Oct 2019
01 Nov 2019
Contract Type
Full Time
Role: Service Design and Transition Process Manager

Organisation: Coventry University

Salary: £32,243-£37,802

Reference: 19067385

Coventry University's transformation into one of the world's leading educational establishments is being matched by an ambitious IT Transformation. This Transformation will deliver technology with a global reach that supports the growing needs of students, staff and stakeholders. Process automation, distance learning, developments in digital and student care will see new IT capabilities support the contemporary needs of our staff and students. To deliver this transformation the University needs people with real passion, the ability to think innovatively and with an energy that will create change at pace and push boundaries to create better futures.

Our approach to education is leading edge and is proven with our multitude of awards and prominent position in the league tables; where we have once again retained the title of top modern university from The Guardian in its' University Guide 2019 (for the 7th year in a row!). We are an agile and dynamic establishment, where taking risks and seizing opportunities are well rewarded.

As the Service Design and Transition process manager you'll be part of a team responsible for driving the success of new Services and updating new standards or models for existing services. A great new opportunity at Coventry University as currently we are implementing our new ServiceNow technology but there are also many great projects in the pipeline such as NAY (New Academic Year), Service Asset & Configuration Management, SOC mobilisation to name but a few.

* Lead the delivery of quality solutions to the customer that incorporate Service requirements as part of their design.
* Define, document and update the service design standards and models for new and existing services ensuring they're cost effective, quality assured and backed by robustly scoped service agreements.
* Managing the transition process where you'll define, implement and manage the global process for transitioning new services and changes to existing services into steady state operations.
* Support the Enterprise Service Architect to provide input into the service strategy and design board.
* Engage with stakeholders managing expectations and providing insight into new services to build confidence and ensure project success.

* A degree relevant to IS/IT or full membership of an IS/IT professional body or substantial experience in lieu of the above which demonstrates a professional approach to IS/IT development.
* A level 3 Service Management framework qualification and knowledge of lifecycle or capability elements of ITIL.

* Confident stakeholder engagement understanding and able to present to board level.
* ITIL knowledge and experience.
* Confident within project lifecycles and leading transitions.
* Broad experience of Service Management Tools.

As one of Coventry's biggest employers, we offer some impressive benefits including an excellent pension scheme and generous holiday allowances. As a member of staff you can see the benefits from a huge range of products and services, including supermarket shopping, restaurants and visitor attractions. We also offer childcare vouchers, discounted rates on healthcare plans and advice on healthy living.

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