Area Manager

Central London, UK
18 Oct 2019
04 Nov 2019
Contract Type
Full Time
Job title:Area Manager

Reportingto:Head of Retail

London Based with National Coverage (8 - 15 Stores)

iSmash is the UK's leading and fastest growing tech repair specialist with the vision of being the trailblazer in the international tech repair market by providing our customers with the fastest, most convenient and professional tech repair service. Launched in London in 2013, iSmash has since grown to twenty-six locations in six major cities across the UK and has plans to grow to seventy stores nationwide over the coming years.

Job Purpose

To execute the retailplanof the business and to pro-actively contribute to the formulation and direction of the retail strategy going forward.To ensure compliance in all areas of operational activity and drive sales and profitability through the performance and development of Store Manager and the wider team.


Doing things in the iSmash way
  • Working together with Store Managers to achieve exceptional results.
  • Strives to delight our customers/colleagues and exceed their expectations.
  • Constantly challenges and improves Store Managers and each store.

Being consistently brilliant at the basics
  • Get into detail with Store Standards and them with SMART actions on store visit forms.
  • Provides guidance to Store Managers that results in improvement of Stock Control, loss and device replacement.
  • Deliver on routines and rituals; Daily Performance Calls, Conference calls,Takeover days and 3 part store visit (getting involved, documenting and fixing things.)

Putting people at the heart of what we do
  • Meaningful recognition is given out appropriately and where possible share on our communications channels.
  • Visibility of performance. Store Managers are explained where KPI's are and how best to break them down.
  • Supporting the enhancements of the colleague lifecycle. Youare anArea Managerwhoadvocates andbelieves in the touch pointimprovements.

Right headcount in the right place
  • Usingthe schedulingtool.As an Area Manager you arehelpful with Humanity/Bambooand ensures your teamare compliant.
  • You have yourManagersworking 80% of busiest days.
  • Schedules completed 3 months aheadand you doyour verybest to never leavestoresbelow headcount.

Develop our people likenever before
  • People Management. ShowsStore Managershow to set expectations and complete follow up leading to successful transformation of team member.
  • Documented coaching.Area Managersexplain and shownStore Managerswhat good looks like.
  • Up skilling technical and soft skills areas. Advocate and champions this.

Deliver iSmash Customer Experience to increase conversion rates
  • Multi and cross skilled team. Advocate and enabler to making this happen.
  • iCEand SFM(shop floor management)being delivered always. Role modules this, always spots opportunities when in store and helpsStore Managersgettheirteamsto delivering this all the time.
  • We are nimble and can weave any proposition into theiCE.Area ManagersDemonstratethis on each visit, uses the online tools and videos to help.

Key Skills, Knowledge and Experience
  • Ability to manage and develop a positive and productive management team
  • Exceptional leadership skills with the ability to drive and motivate performance through effective coaching skillsand through leading by example.
  • Proactive self-starter who takes the initiative
  • Excellent interpersonal skills
  • Demonstrable and strong business acumen
  • Highly organised with the ability to adapt quickly to strategic change

All about your benefits :
  • Monthlybonus
  • 23 days holiday
  • 8 days bank holidays
  • Additional holiday day earned for each year of working
  • Discounts on repairs and store purchases
  • Regular company social events
  • Pension
  • Annual performance review
  • Additional day off for not being sick over a year
  • Birthday and anniversary recognition

To be a successful Area Manager at iSmash you must firstly be able to run any of our stores at the highest level.

When visiting take the approach

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