Call Centre Claims Handler (Insurance)

Recruiter
Denis UK Limited
Location
Basingstoke, UK
Salary
Competitive
Posted
19 Oct 2019
Closes
24 Oct 2019
Ref
1299397164
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Call Centre Claims Handler (Insurance)
Background:
Denis UK is an international company and equal opportunities employer, providing claims services and software solutions to the dental insurance industry. The business is currently expanding with new product lines and opportunities. A claims handler is urgently required within the call centre to assist with the capture and processing of claims. You will be responsible for liaising with customers and helping them with their claims applications so that SLA's are met; applying insurance product knowledge to the claims environment to insure smooth functionality across the business.
Given that this is a small team, the role will be varied depending on what tasks need completing and will require a flexible attitude; initiative and organizational skills.
Reporting to and fully supported by General Manager, this role is critical to the company and therefore we want to consider people who have a strong positive attitude; problem solving skills; self-motivated; imaginative and dynamic in their approach.
Role & Responsibilities:
* Capture claims and answer queries within SLA
* Answer phone calls and speak confidently with customers
* Ensure that claims from all clients and in all systems are captured within SLA, for both UK and Global Business
* Pay runs are completed within SLA
* All incoming claim queries, whether by telephone, email or post are answered within SLA
* Membership queries are referred to the correct company that deals with policies
* Internal & External communications managed in a timely & professional manner
* Post is collected, opened and stamped
* Paper claims are filed correctly
* Report to the General Manager with a summary of the daily tasks expected and whether or not any claims or queries are out of SLA
* Other ad hoc duties as required by the General Manager

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