2nd Line Infrastructure Engineer

Harrington Boyd
Newcastle Upon Tyne, UK
19 Oct 2019
05 Nov 2019
Contract Type
Full Time
2nd Line Infrastructure Engineer


£20,000-£25,000 + £3,000 shift allowance

Our client is recruiting for a 2nd Line Infrastructure Engineer to be based in Newcastle. This is a permanent full time role working 37.5 hours per week.

Complex work pattern - Mon - Fri 06:00 - 22:00 Sat 07:00 - 12:00. On offer is a competitive salary.


Ensure that our client's IT Services are being proactively & re-actively monitored
Be responsible for day to day monitoring of our client's Lan/Wan and server infrastructure as well as managing and owning the process of patching to the Lan/Wan and Server Infrastructure in accordance with policies and procedures that our client adheres to
Be responsible to the management of 3rd party suppliers and ensure that downtime notice or planned maintenance from these suppliers is communicated to the wider IT Team using Incident and/or Change Management.
Server/Lan/Wan patching within the defined patching windows
Ensure scheduled review of Back-Up logs, taking the necessary steps to address failures
Escalate and manage incidents to ensure quickest service restoration time
Manage 3rd party Providers and ensure any downtime/outages following Policies and ProceduresSkills & Experience;

2+ years of experience working with data centre technology within a large corporate environment with an emphasis on Network and Service Operations Centres (NOC / SOC)
Managing and supporting network and server infrastructures
Use and configuration of patching technology and best practice (Including SCCM, WSUS)
Use and configuration of monitoring technology and best practice (Including SolarWinds, LAN Sweeper)
Working with ITIL methodology
Experience in IT Service Desk environment with monitoring is a plus
Involvement with Disaster Recovery plans and related technologies
IT Service Delivery in a multiple technology domainPlease click 'apply' if you would like to be considered for this IT Operations Centre Analsy position or get in touch with Shannen Smyth at Harrington Boyd.

*If you have not received a response within 5 working days, please assume your application has been unsuccessful

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