Deskside Support Engineer II

Recruiter
Manpower
Location
Reading, UK
Salary
Competitive
Posted
19 Oct 2019
Closes
25 Oct 2019
Ref
1293045176
Contract Type
Permanent
Hours
Full Time
An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue-chip IT company, is currently seeking a Desktop Support Engineer II based on their customer site in Reading, with occasional travel to Egham and Newcastle. This is a full-time, temporary role to start ASAP running potentially for 6 Months. Monday to Friday, 9am - 5pm, 37.5 hours per week. The role is paying £15.77 per hour (Ltd Contractor/Umbrella).

This is a customer facing roleproviding desktop support for the technical infrastructure of the client.

Responsibilities:

The role requires the candidate to
  • Understand customer goals
  • Identifies consequences of various solutions
  • Develops project installation and escalation plans
  • Trains users according to technical, release and security standards.
  • Good communication skills, able to articulate technical solutions using basic explanations.
  • Develop and test enhancements to business solutions.
  • Understand and apply formal development techniques, install solutions of moderate complexity.
  • Will involve customer technical liaison and the discussion and agreement of specifications.
  • 2nd Line Support - In-depth knowledge of standard SW issues.
  • Will develop specialised skills in 2+ areas

Skills and Knowledge required:
  • Win 96/98, XP, Linux Win 7/10
  • Experience using AD
  • Label printers
  • Printer knowledge
  • Software installs
  • Able to follow detailed instructions, processes
  • Imaging, rebuilds
  • Fault finding / diagnostic
  • SNOW
  • Project work
  • High level knowledge of networks

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