Technical Account Manager

London, UK
19 Oct 2019
26 Oct 2019
Contract Type
Full Time
Based at the heart of vibrant Soho, my client is leading the way in Enterprise Asset Management technology with its own platform. They offer their clients a smarter solution to better manage and control their marketing campaigns and associated assets.

They are now looking for a Technical Account Manager to assist the Head of Professional Services & Support (PSS) on technology implementation projects and work autonomously on your own assigned projects. There will also be some customer success management responsibilities included.

The Role:
  • Client facing: Point of contact for Agency/Client stakeholders and Tech departments
  • Work with all stakeholders to explore client business requirements and develop innovative solutions to meet their business objectives
  • To compile system scoping documents including: Workflows Maps, Database Schemas, GUI Guidelines, User Restriction Information, IT Infrastructure Requirements
  • Assist and/or lead the implementation of new services

  • Experience of working in a technology-based role with Prince2 Project Management levels is desirable
  • IT Systems understanding to work with a variety of systems that may change as the business grows or new clients are on-boarded
  • History of being able to manage multiple projects that may overlap or be interlinked when aligning with business requirements
  • Proven track record of approaching issues methodically and the ability to think laterally for resolutions
  • Workflow mapping of business processes with strong documentation skills
  • Knowledge of programming languages and database administration is not required and not used as part of the role but understanding each of the below is advantageous:
  • CSS
  • JavaScript
SQLExperience with Adobe Suite beneficial
My client offers 25 days holiday, you also have a half day leave on your birthday. They also offer life assurance, pension, employee assistance, travel season ticket loan and gym discount.

OneZeero is acting as an Employment Agency in relation to this vacancy.

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