Service Desk Manager

Harvey Nash
London, UK
15 Oct 2019
28 Oct 2019
Contract Type
Full Time
Service Desk Manager

A well established asset manager are looking to hire a IT Support Lead

The IT Support Lead/ Service Desk Manager will be the key member of the IT team and will be responsible for ensuring that our London, European and Asia users get maximum utility from our technology platforms. This individual will be a key driver for issue resolution and improvement, so it is critical that he or she have the desire to identify opportunities for change and the motivation, communication skills, and commitment to ensure that user IT issues and needs are addressed.

You would be responsible for the following:

  • Identify opportunities for the use of new tools and technologies.
  • Assist with vendor selection and vendor diligence projects
  • Aid in the implementation and configuration of new platforms and tools.

  • Provide on-site IT support for London staff.
  • Assist with managing and prioritizing helpdesk ticket flow.
  • Respond to break/fix requests and develop strategies to address them effectively.
  • Coordinate support from our managed IT service provider.
  • Identify issues, trends and opportunities for improvement.

Platform Operations
  • Provide ongoing management and maintenance of existing platforms.
  • Execute items in our user onboarding and offboarding processes.
  • Coordinate problem resolutions with our platform vendors as needed.

Essential Experience:
  • O365
  • Azure
  • Exchange
  • Sharepoint
  • Office Suite
  • Vendor Management

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