1st line support - FRENCH SPEAKING

Ew Recruitment Limited
Basingstoke, UK
17 Oct 2019
22 Oct 2019
Contract Type
Full Time
Job title: 1st line support - FRENCH SPEAKING

Salary: up to £20,000 - £24,000

Location: Basingstoke

My client is a driven and successful company who is looking for a 1st line support to join their team. This role requires someone who is process orientated, effective and has the ability to build rapport with their clients. They are a great company who are willing to invest time in their staff to be successful, they are looking for someone who is passionate about IT and is looking for a long-term role. The ideal candidate will be someone who is a team player and a good sense of humour.

  • 1st line support

·Log all incoming calls, ensure that information is accurately recorded in the service management tool

·Produce and update documentation of IT systems

·Assign tasks to the right people internal

·Knowledge of: Microsoft Windows, Microsoft Office, PC desktop and laptop equipment, PC patching and updates, Anti-Virus systems

·Aid users with various service requests, e.g. file conversions, CD/DVD copying, formatting of documents etc

·Provide support for client specific applications where required.

·Record all faults and related occurrences

·Represent the service desk at team department meetings

·Plan and prioritise work

·Hit deadlines and KPI's

·Develop and maintain knowledge and skills and keep up to date with new processes, procedures and development

·PC builds in accordance with company policy

·Configuration of laptops

·Physical connection of printers and network peripherals

·Assist with IT projects as required

·Take part in testing of new releases or contribute to the virtual in project work

Person specification:
  • Team player
  • Keen to learn
  • Confident communicating over the phone

This job was originally posted as www.totaljobs.com/job/88309112

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