Fraud Strategy & Investigations Manager - Sheffield

The Rank Group plc
Sheffield, UK
19 Oct 2019
25 Oct 2019
Contract Type
Full Time
Fraud Strategy & Investigations Manager - Sheffield

Full time, permanent

Department: Fraud and Payments

Reports To / Line Manager: Director of Payments and Customer Diligence

Job Purpose

The Fraud Strategy Manager will be a key employee responsible for aiding the Department Director to define and implement the core strategy towards keeping the business free from Fraud. The role will be responsible for developing existing player journeys to ensure a frictionless customer experience through the account verification and validation process whilst ensuring abuse is minimised. The Fraud Strategy Manager is a cross functional role that will work closely with the Fraud Operations Manager, Feedzai Product Manager, IT and data science to deliver the company vision on protecting our customers and businesses from risks.

Main Accountabilities and Responsibilities

Fraud Strategy

Work with Senior business leaders to develop Fraud and Verification strategy in line with UKGC licensing objectives.
Facilitate requirement gathering sessions from across the Senior Commercial teams, Operational Fraud team and Digital Leadership Team to key player journeys such as KYC.
Canvas ecomm industry verticals for best in class Fraud prevention tools and strategies to ensure Rank remains at the forefront of Risk prevention innovation.
Responsible for designing and implementing all new fraud management and verification solutions from concept to operational use.
Utilising significant Risk Prevention experience, the Fraud Strategy Manager will provide actionable and expert recommendations that increase operational efficiency, reduce fraud exposure and commercial losses.
Consider, review and advise on all UKGC and AGCC regulation, policies and procedures to ensure Rank remain compliant with licensing objectives (as above).
Continually review fraud losses, external NCA reporting and SAR submissions to retrospectively ensure Rank are innovative in Fraud.
Maintain key partnerships with suppliers chosen to supply Rank ensuring commercial efficiency and where needed work with internal legal counsel to onboard new suppliers.
Provide commercial reporting on costs relating to fraud operational processes i.e. Experian costs per check vs volumes.

Customer Centric

Represents the customer and must continuously engage the customer and stakeholders to ensure development teams are building the right products
Display a Commercial way of thinking to enhance the customer journey.
Gathers customer needs and requirements and provides an unambiguous 'voice of the customer'
Facilitate user testing and focus groups at all stakeholder levels to ensure the product is enhanced and developed based on consumer feedback

Stakeholder Management

Liaise with various departments and key stakeholders to ensure requirements are gathered by the F&P business analyst and be a key influencer in product roadmap
Responsible for ensuring internal communication is maintained at all levels within Rank Group, with clearly defined product roadmap and product development updates including analytical reviews.
Liaising and communicating with business leaders, technical leaders and third parties to ensure an agreed approach within the scope of the product deliverables and communicate to F&P stakeholders.

Knowledge, Expertise and Qualifications

Minimum of 4 years' experience in fraud management role or relevant qualification
Have previous experience of working in an ecommerce environment.
Excellent organisational & time management skills with the ability to prioritise work effectively
A strong creative thinker whilst also being very results and data focused
Able to work under pressure and meet deadlines
Previous experience working with agile and cross-functional delivery teams
Can clearly demonstrate examples of excellent communication and collaboration
Strong Microsoft Office skills in order to deliver strong reporting and presentations

Personal Qualities

Ability to manage self and own work to meet targets and objectives
Excellent analytical ability with attention to detail
Plans work systematically and prioritises as needed
Drive to understand the gaming, payments and fraud area
Highly passionate about your work
Ability to self-manage and integrate into a team structure
Ability to maintain effective work performance while under pressure

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