Services Analyst

Newcastle Commerical
Newcastle Upon Tyne, UK
11 Oct 2019
25 Oct 2019
Contract Type
Full Time
£21,607 per year
2 months contract

Our client, Northern Powergrid, based in Penshaw is looking to recruit a temporary Services Analyst to support the Registration Services team.

This is a full time temporary position with the possibility of getting extended. The starting date for this position is as soon as possible.

The role of the Services Analyst is to support the implementation of system changes required for Ofgem's Faster Switching Programme. This will include working with third party providers to ensure that we remain on track for the go-live of the Central Switching Service.

Key Responsibilities:
  • Interpret industry documentation, identify business and system impact and summarising for both users and IT;
  • Create test scripts; utilising current business processes and relevant change documentation;
  • Collaboration with IT to create test data;
  • Communicate with stakeholders, internal and external at various knowledge levels and managerial levels;
  • Support the team during periods of change including production of supporting documents and onsite assistance;
  • Interpret IT information and translate in to user friendly terminology;
  • Represent the company at industry meetings.
  • 5 GCSE's, including Maths and English A-C
  • A levels/NVQ level 2 in a relevant subject/ ILM or alternatively qualified by relevant experience of 2+ years.
Skills required:
  • Good attention to detail and problem solving skills.
  • Communicate at a good standard across all formats.
  • Ability to understand and interpret data.
  • Ability to quickly understand systems and processes.
The hours of work are Monday to Friday between 8:00am till 17:00pm with a 30 minute lunch. The company offer free onsite parking and can also be reached easily by public transport.

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