1st/2nd Line Helpdesk Engineer

Choice Personnel
Leeds, UK
17 Oct 2019
20 Oct 2019
Contract Type
Full Time
My client a well-established IT Managed Services business, are looking to recruit a 1st/2nd Line Helpdesk Engineer, that can provide unparalleled service to their customers.


·Acting as one of the first points of contact for support issues or technical queries

·Logging calls in the helpdesk

·Escalating calls to senior members of the technical team as and when required

·Providing support to customers over the phone or via remote access methods

·Liaising with Account Managers to keep them updated on support issues affecting their customers

·Management of the workshop which will involve:

- Fixing equipment that has been brought back from site

- Preparing equipment for delivery to site

- Completing documentation for all equipment brought into the workshop and informing the relevant parties of the status

Essential Technical Skills:

Windows 7 and 10


Server Hardware

Backup Technologies

Office 365 management

Windows Server 2008/2012/2016

Essential Skills:

Excellent time management and organisational skills

Positive attitude

Team Player

Strong communication skills

Desirable Technical Skills:

AD, DNS, DHCP, IIS, Group Policies

Management Virtual Servers

Exchange Server 2007/2010/2013/2016 SQL Server Management 2008/2012/2014

Kaspersky experience

Hours of work - 9am-5.30pm, Monday to Friday with 1 hour for lunch.

Should you not hear back from us within 7 working days, on this occasion you have been unsuccessful. We encourage you to continue to apply for future vacancies, you feel you qualify for. All the best with your job search

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