Inbound Facilities Helpdesk

Hays Specialist Recruitment Limited
Romford, UK
17 Oct 2019
27 Oct 2019
Contract Type
Full Time
Facilities Helpdesk Agent job in Romford paying £10.84 an hour. Temporary to Permanent at £21,000.

Your new company
Are looking to expand their friendly, busy Facilities Helpdesk team with an experienced Helpdesk Agent. It is a very warm and bubbly office with a small welcoming team.

Your new role
Will be to react to incoming client calls to report maintenance and facilities issues. You will use your initiative to ask essential questions to determine the urgency of the call and ensure the situation is controlled as soon as possible. You will be logging all incidents on the system in as much detail as possible to ensure that the team are equipped and prepared to deal with the situation. You will be liaising with the engineers and repair team to book in all incidents within given SLAs and in order of urgency. You will then liaise with the client to ensure that they are updated with time frames and any additional delays or actions for them to take. You will follow the issues to the end to ensure that they are resolved and the jobs are updated and closed.

What you'll need to succeed
You must have held experience in an office based reactive Facilities Helpdesk role previously. You will need to have excellent communication skills both over the phone and email. You will have an understanding of the importance of meeting SLAs and the consequences that failing to react efficiently can have on the business. You will need to be confident speaking to clients and contractors to ensure a clear and up to date pathway of communication at all times. You will need to be IT proficient and able to pick up new systems quickly. You will need to be able to build rapport with clients and execute the best service delivery on behalf of your new company.

What you'll get in return
Temporary to permanent position
Free parking on site
Generous holiday entitlement
Great office environment and team feel
Company pension scheme

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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