2nd Line IT Support Engineer

Recruiter
Es Field Delivery Uk Ltd
Location
Fareham, UK
Salary
Competitive
Posted
02 Oct 2019
Closes
08 Nov 2019
Ref
1280701481
Contract Type
Permanent
Hours
Full Time
We are currently looking for highly customer-focused and enthusiastic Deskside Support Engineer with a genuine interest in solving peoples IT issues. The successful candidate should be technically competent, possess good communication skills and be willing to collaborate with the wider IT support teams.

Based in Fareham, you will be supporting a customer who sets high standards for themselves and expects the same standards of FDS as their support provider.

Day to day activities include resolving a wide variety of desktop software and hardware issues and requests, while minimizing disruption to our users. You are also the on-site hands & eyes support for the server, storage, telecommunications and network teams.

Key Responsibilities:
  • Hardware break-fix services for all workspace client including: Desktop, Laptop and Printer break-fix
  • Take on some lead responsiblities on site
  • IMAC requests - providing the necessary technical support to complete the IMAC, including onsite support as necessary
  • Performing any required back-up procedures
  • Incident and problem resolution for services escalated from the Service Desk or generated via automated monitoring systems
  • Incident and Problem resolution for all WS components and services escalated
  • Stock Management

Essential Skills:
  • MOD SC clearance
  • A broad technical knowledge of PC's/peripherals and their architecture
  • Previous experience in desktop support/hardware refreshes
  • Good working knowledge of current software packages
  • Good working knowledge of operating system
  • Good understanding of IT infrastructure
  • Ability to work on own initiative, address and resolve problems in a pressurised environment
  • Ability to diagnose faults in the hardware/software/operating systems used by the customer
  • Excellent organisational skills, able to take a methodical approach to service issues
  • Contributes to, supports and works within the team
  • Excellent communication and interpersonal skills

This is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development.

We also offer an excellent benefits package including personal pension plan, and various other flexible benefits including private medical cover, life insurance, and flexible holiday to name a few.

Apply now for consideration!

By completing the application process you agree that ES Field Delivery UK LTD (FDS) may contact you in line with General Data Protection Regulation (GDPR) in connection with your application via the contact details you provided in relation to the vacancy you have applied for. Our Privacy Notice can be viewed at http://www.dxcfds.com/vacancy/Policy.html

This job was originally posted as www.totaljobs.com/job/88130022

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