Head of Student Services

£41806 - £45247 per annum
07 Nov 2017
21 Nov 2017
Sharron Probert
Contract Type
Full Time

Head of Student Services

Fareham, Hampshire

Salary: £41,806 - £45,247 per annum

Benefits package

43 Days Annual Leave inclusive of bank holidays, Local Government pension scheme, Free on-site gym, Staff lounge, Staff development opportunities, Staff recognition scheme, Employee Recommendation Incentive and access to many more benefits.

2017 Highly Commended Award Winner for Most Improved Work Place - Britain's Healthiest Work Place

Fareham College offers brand new state of the art facilities comprising of workshops, teaching classrooms, learning resource centres, restaurants, a theatre, a hair & beauty salon and associated facilities. The successful candidate will be a member of a team of over 300 academic and business support staff. We pride ourselves on providing outstanding technical and professional training to set our students on the path to exciting and rewarding careers. This is an exciting opportunity to join an outstanding team!

Fareham College is seeking to appoint a professional Head of Student Services to manage the student journey from enrolment to progression. This position will ensure outstanding customer service to all customers for the department (including internal and external, colleagues, students, apprentices and employers). Allowing the department to achieve a minimum of 95% satisfaction rates from all partners in satisfaction surveys.

Responsible for a range of student services across the College, the successful applicant will be responsible for:

The design, development and management of an integrated College-wide Student Services provision, embracing:

  • Careers Centre
  • Admissions and Progression
  • Student Support and Wellbeing
  • Student Liaison Activities
  • Learner Voice
  • Student Advice Service
  • Reception

The ideal candidate for this post will have exceptional customer service and experience of student services. You must be qualified to level 3 and have at least level 2 qualifications in literacy and numeracy (or equivalent). You will be self-motivated, high levels of organisational skills, and adaptable.

Hours of Work: Full Time - 37 Hours per Week

Contract Type: Permanent

Closes on: Tuesday 21 November 2017

Interview Date: Thursday 7th December 2017


The College is committed to safeguarding and promotes the welfare of all learners. It expects all staff to share this commitment. All successful applicants will be required to undertake an enhanced Disclosure and Barring (DBS) check and to provide proof of their eligibility to work in the UK.