Salon Manager

Recruiter
Rush
Location
Crawley, UK
Salary
Competitive
Posted
17 Oct 2019
Closes
20 Oct 2019
Ref
1295728506
Sector
Retail
Contract Type
Permanent
Hours
Full Time
SALON MANAGER

PURPOSE OF THE ROLE

To provide leadership in the salon by creating a great place to work, whilst ensuring that all performance measures are exceeded.

Provide exceptional service to our customers, whilst ensuring that the business requirements are managed in an efficient way. Manage the matchmaker process as well as administration of ABC, 123 and 1:1 processes.

JOB OUTLINE

* To lead and effectively manage the team within the salon

* Ensure that the business targets for the salon are achieved and relevant action is taken to address any shortfall

* To identify and initiate actions which will improve salon effectiveness and customer service

* Lead the ABC, 123 and 1:1 processes and provide specialist support on the subjects to salon teams and peers

* Ensure all colleagues are trained to the Rush standards and manage any underperformance within the team

* Act as a MaƮtre de and host to customers, providing exceptional service to our customers

* Support the salon sales performing through trading activity - rebooking, retail and upselling

* Provide consultation and specialist support

* Manage the salon takings and petty cash

* Manage and deliver cleaning and quality control

* Provide hairdressing services to our customers when required

CRITERA

* A great leader/ motivator/ confident speaker

* At least 2 years experience of leading small to medium sized teams

* Happy, smart & energetic approach

* Understanding of P&L and salon financial requirements

RUSH TRAINING REQUIREMENTS

* Front of House training

* ABC training

* 123 training

* Matchmaker process

* Rush Management Excellence Programme

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