1st Line It Support

Nouvo Recruitment
Watford, UK
17 Oct 2019
20 Oct 2019
Contract Type
Full Time
The primary responsibilities and scope of the role is to support the IT Manager and the requirements for company. This will primarily be carried out from the head office in Watford, but there will the requirement to travel to other sites around the UK.

Key skills and responsibilities of the job; First line support for hardware and software problems in a Windows environment, this will include on-site installation, support and remote support when based in the office.In this position, you will be performing Desktop and Network support for approximately 450 users across 23 locations in the UK.

Daily tasks are as follows:

• Desktop Support - via phone, email and face-to-face
• Installation of company software - Wareflow, SAP, MS Office, Design software
• Setup new users/new PCs
• MS Windows Server Administration - Active Directory, DNS, DHCP
• Backup administration
• SAP administration, unlocking and requesting new accounts, logging calls on the Head Office helpdesk
• Repair/replace hardware - PCs and peripherals, mobile phones, tablets, printers etc
• Liaise with external third-party suppliers for CCTV, email system, Design software, as well as third party IT company
• Liaise with internal departments for CRM, SAP, Wareflow, Design software
• Telephony administration
• Setup company mobiles/hand held devices, tablets •
Administration of Network infrastructure, Firewalls and Internet connections.
• First point of contact for antivirus, iPads, Video Conference system Education and Qualifications;
• Previous experience in a similar role essential - ideally at least 2 years
• Advanced MS Office
• Experience with Windows based environments, Windows 7 & 10, Office 2016, Server 2003 and above
• Solid networking skills
• Knowledge of Android and iOS based mobile operating systems
• Basic knowledge of MacOS

Personal attributes; Ability to multitask and remain calm under pressure is essential Flexibility and adaptability Must be able to work on your own initiative - self-motivated, able to think outside the box and come up with solutions to problems quickly

Communication Skills - working within contacts in and outside of the organisation

Team-working Ability to prioritise your work

Due to a very high number of applications we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours please assume that you have been unsuccessful on this occasion. Your CV will be registered with us and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Nouvo Recruitment wishes you the best of luck in your job search.

Nouvo Recruitment Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK

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