IT Service Desk Analyst

Recruiter
Manpower
Location
Newcastle Upon Tyne, UK
Salary
Competitive
Posted
16 Oct 2019
Closes
25 Oct 2019
Ref
1300987017
Contract Type
Permanent
Hours
Full Time
Our leading IT Client is looking to recruit an IT Service Desk Analyst to join the team in Newcastle.

Ideally with previous experience in a customer service environment you will deliver a 1st line support service receiving incidents and service requests via telephone, email and directly through tooling.

Responsibilities will include:
  • Perform a manual case exchange of incidents and service requests between operating systems
  • Offering a route to supplier services for indirect customers
  • Record, resolve and/or escalate incidents and service requests
  • You will have excellent communication skills and a professional attitude. You will also have the ability to work under pressure and meet targets, during times of low volumes opportunities to support other areas of the business are made possible.

The ideal candidate will have knowledge of IT and be proficient in the use of Microsoft software packages.

Due to the nature of this role all applicants must have or be able to obtain SC security clearance.

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