Technical Support Engineer

FW Recruitment Ltd
Daventry, UK
15 Oct 2019
22 Oct 2019
Contract Type
Full Time
CNC Support Engineer - In house

Location: Northampton

Salary: Up to 35k

Hours: 8.30am -5.30pm (40 hours week)

Technical Support Engineer (office based)

Location: Northampton

Salary: Up to 35k

Hours: 8.30am -5.30pm (40 hours week)

We are helping to source a Support Engineer to join our client's team, to be first point of contact for their customers and field-based engineers dealing with a range of issues from software queries to breakdown assistance. Our client is a Machining manufacturer based in Daventry

This role is an excellent opportunity for an engineer who has had experience of working within a support environment

The role:

Answering customer calls/e-mails

Support customer /engineers with technical knowledge to achieve fix of issue

Recording calls in the Help Desk system - Oracle

Keeping the Service Request updated in the Help Desk system Oracle

Updating technical documentation

Skills Required:

• Have general engineering skills, from support role.

• To be able to read electrical / mechanical drawings and

• To be able to communicate at different technical levels.

• Ability to find information to resolve issues.

• Understand equipment and learn new process for companies machines (training will be given.)

• Keeping people informed at all times

• IT literate - Office Products, Salesforce, etc

• Be able to prioritising work load

• Working with technical and non-technical people to deliver world class service

Our client is prepared to give training for 3-6 months on their product in the field .

If you are interested please send your CV and contact details and we will look forward to working you

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