Technical Support Engineer

Recruiter
FW Recruitment Ltd
Location
Daventry, UK
Salary
Competitive
Posted
15 Oct 2019
Closes
22 Oct 2019
Ref
1299127385
Contract Type
Permanent
Hours
Full Time
CNC Support Engineer - In house

Location: Northampton

Salary: Up to 35k

Hours: 8.30am -5.30pm (40 hours week)

Technical Support Engineer (office based)

Location: Northampton

Salary: Up to 35k

Hours: 8.30am -5.30pm (40 hours week)

We are helping to source a Support Engineer to join our client's team, to be first point of contact for their customers and field-based engineers dealing with a range of issues from software queries to breakdown assistance. Our client is a Machining manufacturer based in Daventry

This role is an excellent opportunity for an engineer who has had experience of working within a support environment

The role:

Answering customer calls/e-mails

Support customer /engineers with technical knowledge to achieve fix of issue

Recording calls in the Help Desk system - Oracle

Keeping the Service Request updated in the Help Desk system Oracle

Updating technical documentation

Skills Required:

• Have general engineering skills, from support role.

• To be able to read electrical / mechanical drawings and

• To be able to communicate at different technical levels.

• Ability to find information to resolve issues.

• Understand equipment and learn new process for companies machines (training will be given.)

• Keeping people informed at all times

• IT literate - Office Products, Salesforce, etc

• Be able to prioritising work load

• Working with technical and non-technical people to deliver world class service

Our client is prepared to give training for 3-6 months on their product in the field .

If you are interested please send your CV and contact details and we will look forward to working you

This job was originally posted as www.totaljobs.com/job/88307386

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