Payroll Advisor 3xRoles

Recruiter
Recruitment Hunters
Location
Farnborough, UK
Salary
Competitive
Posted
17 Oct 2019
Closes
30 Oct 2019
Ref
1301297897
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Our client is a highly successful international business, they are looking for 3x experienced Payroll Advisor's to join the team. This well-known organisation produces millions of payslips every year and offering round-the-clock professional advice and thousands of organisations rely on the experience and expertise to make sure their Payroll, HR and Compliance needs work, every time.

Main Responsibilities:- Payroll Advisor

Take responsibility and be accountable for an allocation of clients ensuring service excellence at all times. Ensuring accuracy and on time delivery of payrolls.

To be a dedicated point of contact for client allocation providing clients and colleagues with support on payroll and payroll system issues.

Working for divisions both onshore and offshore.
  • To own, take responsibility and be accountable for an allocation of clients ensuring service excellence at all times - ensuring accuracy and on time service delivery.
  • To be a dedicated point of contact for a client allocation providing clients and colleagues with support on payroll and payroll system issues.
  • Review, develop and manage client accounts to enhance service delivery and increase business revenue.
  • To mentor, coach and develop colleagues in order to ensure operational efficiency at all times. Identify improvements, contribute ideas and optimise service for your clients meeting individual, departmental and business objectives.
  • To directly contribute towards the achievement of the divisional objectives
  • To deliver excellent service to internal and external clients, possessing the required account and payroll knowledge to fully support them.
  • To be a 'go to' subject matter expert for specific payroll advice and guidance.
  • To communicate with clients in a professional, effective, polite manner and resolve any queries in a timely manner.
  • Use the Client Management System to record details of all client contact; telephone, email or client visits.
  • Complete Client's payroll instructions in the appropriate priority order, taking into account special instructions agreed with the client.
  • Possess full awareness of specific client requirements and ensure these are documented within the payroll system.
  • Complete all set tasks accurately and efficiently, adhering to deadlines and referencing Payroll Instructions, Procedures, Training notes and Quality procedures as appropriate.
  • Complete administrative tasks fully and accurately to meet required standards and work procedures.
  • To ensure that Company policies and procedures are followed adopting professionalism at all times.
  • Conduct account client reviews in person, either at client site or at the Farnborough offices to review payroll service, parameters and Service Level Agreements. Attend pre-sale meetings to support Sales when required.
  • Represent the division in seasonal event projects, cascading information in a structured agreed format
  • Be a team and department contact / resource for knowledge in SMP, Pensions, and complex payroll issues.
  • To demonstrate competence in processing/checking a Tier 1 or complex payroll accurately.
  • To own or participate in projects aligned to delivering our departmental objectives

The key measures of success for the role will be:
  • Customer Satisfaction improvement for customers managed
  • Customer retention and revenue for your allocation of customers

Essential - Payroll Advisor
  • Experience in payroll service provision, Microsoft Word and Excel.
  • Extensive experience of all levels of payroll/pension legislation
  • Enthusiastic with a 'can do' attitude and ability to take on new responsibilities and develop skills
    • Strong team player
  • Work well under pressure. Confidence to cope with a fast-paced and fast-changing environment
  • Ability to work to tight deadlines whilst maintaining a high degree of diligence and accuracy
    • Can work autonomously and as part of a team

Desirable - Payroll Advisor
  • Previous experience of working in an outsourced environment
  • CIPP Diploma
  • Experienced in face to face client meetings, reviewing and documenting processes. Skills in the ability to deliver training and presenting to internal stakeholders and external clients
  • HR expertise or alternate platforms
  • Experience in managing large transition projects

The Payroll Officer / Payroll Advisor roles are permanent position and is based in the firms Farnborough office. The salary will be £25,000 - £35,000 PA Depending on Experience + Excellent Company Benefits.

If the Payroll Advisor roles sounds like you and you are from a Payroll background, then please forward your CV to Steve at Recruitment Hunters

"Let us do the hunting...so you don't have to!"

Recruitment Hunters is an independent recruitment agency based in Cambridgeshire who place permanent & contract staff into firms across East Anglia (Cambridgeshire, Suffolk & Norfolk) & West London. We focus on 4 main sectors from Commercial, Accountancy, Engineering to Technical.

Payroll, HR, Payroll Advisor, Payroll professional, Payroll Assistant, Payroll, Pay, Wage, Wages, CIPP, Manuel Calculations, Farnborough, Payments, Client Advise, Payroll Support, Pay, payroller, Payroll Operations, Farnborough, Hampshire.

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