Account Manager

Recruiter
Chrysalis Recruitment Solutions
Location
Cheshire, UK
Salary
Competitive
Posted
17 Oct 2019
Closes
02 Nov 2019
Ref
1300165160
Contract Type
Permanent
Hours
Full Time
Our client is a multi-award-winning search marketing agency with many industry awards under their belt! They are looking for an experienced Account Manager who is driven by building client relationships and can deliver outstanding customer service. Our client works as a team to ensure what they deliver is best in class and they need someone that can share in their values and success. This is an exciting opportunity to join a dynamic team that will suit an individual who is motivated by commission generated on renewals and cross selling of additional services. Our client is offering a competitive salary and an amazing benefits package along with a relaxed and fun working environment.

Role:

As an Account Manager you will be responsible for a portfolio of approximately 5 - 10 existing clients' accounts based across the UK, with the occasional client abroad. You will work to ensure that our client delivers the highest level of service and maximises all potential business whilst maintaining regular contact with clients and reviewing their account performance monthly to ensure that it meets client objectives.

Full training on their proposition can be provided but you will need to be able to understand and interpret campaign data relating to Search Engine Optimisation (SEO) and Pay Per Click (PPC). The use of Microsoft Excel, analysing data and understanding trends will be part of the day to day role.

Your main goal will be to retain clients by fulfilling all aspects of the role and be proactive to identify and resolve any client issues in an effective manner.

Key Responsibilities:

Be the day-to-day contact for your portfolio of clients
Renegotiate and renew contracts on an ongoing basis
Review, send, discuss and analysing monthly reports with clients.
Create contracts, proposals and marketing literature for the purpose of renewing contracts, cross selling new products and services, up-selling and retaining clients where applicable
Review and check all client workflow to ensure delivery and placement of workflow in line with agreed client strategy
Identify and highlight any potential issues with work or client performance
Work closely with internal departments to oversee delivery of service to enable you to manage each client's workflow.
Attend both internal and external client meetings and proactively anticipate client's expectations regarding account performance before attending the meeting
Keep detailed documentation of client correspondence including meeting and call agenda's and minutes including owners and a timescale for each task.

Relevant Skills:

Demonstrable account management experience with responsibility for a commercial portfolio (essential)
Previous experience working in digital on PPC and/or SEO campaigns (preferred)
Outstanding communication skills and the ability to develop relationships and build rapport with clients (essential)
Ability to understand and interpret client data in a clear and commercial manner (essential)
Ability to work within a team and on own initiative (essential)
Drive to meet and exceed targets/timescales (essential)
Desire and ability to quickly learn while on the job (essential)
Intermediate/advanced Microsoft Office Excel user (preferred)
Intermediate/advanced Adobe InDesign user (preferred)
Google Analytics Individual Qualification (preferred)

What goodies will you get?

Expertise and energy are valued. Personal strengths and perseverance are recognised.
Relaxed and fun atmosphere with casual dress code
Excellent training and development opportunities
Quarterly employee recognition and rewards
25 Days Holiday (after 2 years service)
Plus everyone gets their birthday off
Christmas and Summer company parties
Games room with air hockey, foozball etcChrysalis Recruitment Solutions acts as an employment agency on behalf of our clients. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed). We are committed to providing our clients with the best candidates for their business and our candidates with the best opportunities for their career. All of our vacancies can be viewed via our website

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