Customer Claims Advisor

Huddersfield, UK
15 Oct 2019
25 Oct 2019
Contract Type
Full Time
If you are serious about kick-starting your law career, this is the role for you.

Become part of the UK's largest independent legal marketing collective that has received numerous coveted industry awards with a justified reputation for quality with ethical practices that have attracted a panel of over 50 law firms containing many of the country's top 100 practices.

A thriving organisation, specialising in the full range of legal services underpinned by a background gained in personal injury, clinical and medical negligence law.

Developing your skills and delivering a first class service, on offer is a great environment to progress.

Team work is important with days and meals out as a company on offer to help create this bond.

There is an excellent work/ life balance with dress-down days each month, breakfast mornings and 'feet up Fridays'

Role Location

Located in Huddersfield town centre, conveniently close to the motorway network and within walking distance of the railway station.

Within easy commuting distance of Leeds, Wakefield, Sheffield, Bradford, Dewsbury, Halifax, York and Manchester

About The Role
  • Seeking to expand the claims team to continue a record of success and growth.
  • Successful applicants will work as members of a supportive team and manage new client claims.
  • Initially focused on personal injury related claims, the position will also offer opportunities to develop into other areas of law with a continued expansion of a wide range of consumer focused legal services.
  • Responding to personal injury enquiries (relating to potential Road Traffic Accident, Employers Liability, Public Liability and Clinical/Medical Negligence claims) over the phone.
  • Evaluating legal issues relating to those enquiries.
  • Identifying enquiries which meet criteria.
  • Introducing clients to specialist panel solicitors and enhancing customer experience
  • In addition to achieving set key performance targets for both the team and individually, the successful applicants will ensure that all enquiries are handled in accordance with service level agreements and Claims Management Regulations.

Professional Experience (Desirable)

The successful candidates must demonstrate a record of achievement against the following criteria:
  • Experience of assessing or handling personal injury claims within a claims management / legal services environment
  • Experience of working in a target-driven and client-focused environment

Skills Essential
  • A commitment to delivering excellent customer service
  • Ability to engage with customers and colleagues
  • Display excellent listening and communication skills
  • Ability to remain calm and objective under pressure
  • Ability to build rapport and empathise with clients
  • Be self-motivated, confident and proactive
  • Ability to work collaboratively with others
  • Ability to organise and prioritise work
  • Ability to manage time effectively
  • Display an attention to detail
  • Be professional and friendly at all times
  • Ability to talk whilst recording information on a case management system
  • Working knowledge of Microsoft Office package, especially Word and Excel
  • Ability to solve problems and use own initiative

Skills (Desirable)
  • Successful candidates will also be able to demonstrate their personal behaviour and approach matches the company values as outlined below;
  • Quality of work exceeds expectations.
  • You will be driven to deliver, go the extra mile and be open to continual self-development
  • Professional with knowledgeable, organisation and efficiency
  • Ability to go the extra mile for clients
  • Respect the client, your colleagues and treat everyone with dignity and respect
  • You will listen to others and value diversity
  • Work with the utmost integrity and accountability.
  • Set the standards in the industry and do not cold call
  • You will be open and honest, approachable, fair and reasonable
  • Place client first and be committed to learning about businesses to add value
  • Value clients and be able to build effective partnerships
  • Work as one team to deliver excellent results
  • Collaborative in your approach, share ideas and help colleagues to achieve targets

If you feel you meet the above criteria, apply today.

Starting salary is dependant on experience and to be discussed during application process.

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