Commercial Account Handler

Recruiter
IRS
Location
Bolton, UK
Salary
Competitive
Posted
16 Oct 2019
Closes
25 Oct 2019
Ref
1299589494
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Our Client is looking for a Commercial Account Handler to join their Team in Bolton.

For the right candidate this is a very real opportunity to join a forward thinking, dynamic company who recognise that our staff is our best asset.

Duties & Responsibilities:
" Taking inbound calls from customers who have enquiries about their insurance policies
" Making changes to policies, payments and schedules
" Dealing with sensitive information such as bank details, credit/debit card payments and personal details following data protection principles
" Adhering to strict FSA guidelines at all times
" Providing a friendly, professional service and promoting our brand in a positive manner
" Problem solving and dealing with difficult calls and customers
" Taking a high volume of calls during busy times
" Working as part of a team to ensure all deadlines are met
" Associated administration duties as required
" Collection of premiums
" Management of aged debt within client base
" Establishing strong professional working relationships with insurers
" Identifying cross- and up-selling opportunities
Skills & Experience:
" Customer Service experience preferably within a contact centre environment
" Calm, professional manner
" Attention to detail
" IT literate
" Friendly, hard working and able to work as part of a team
" Ability to use initiative and problem solve

How to apply:
To apply for this role, please forward you're CV in confidence quoting reference 1910-30OG.

Alternatively, if you would like more information about this exciting opportunity please contact a member of our team.
Due to the high volume of applications that we receive, if you do not hear from us within 7 days unfortunately your application has been unsuccessful.

This job was originally posted as www.totaljobs.com/job/88325685

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