Commercial Account Handler

Bolton, UK
16 Oct 2019
25 Oct 2019
Contract Type
Full Time
Our Client is looking for a Commercial Account Handler to join their Team in Bolton.

For the right candidate this is a very real opportunity to join a forward thinking, dynamic company who recognise that our staff is our best asset.

Duties & Responsibilities:
" Taking inbound calls from customers who have enquiries about their insurance policies
" Making changes to policies, payments and schedules
" Dealing with sensitive information such as bank details, credit/debit card payments and personal details following data protection principles
" Adhering to strict FSA guidelines at all times
" Providing a friendly, professional service and promoting our brand in a positive manner
" Problem solving and dealing with difficult calls and customers
" Taking a high volume of calls during busy times
" Working as part of a team to ensure all deadlines are met
" Associated administration duties as required
" Collection of premiums
" Management of aged debt within client base
" Establishing strong professional working relationships with insurers
" Identifying cross- and up-selling opportunities
Skills & Experience:
" Customer Service experience preferably within a contact centre environment
" Calm, professional manner
" Attention to detail
" IT literate
" Friendly, hard working and able to work as part of a team
" Ability to use initiative and problem solve

How to apply:
To apply for this role, please forward you're CV in confidence quoting reference 1910-30OG.

Alternatively, if you would like more information about this exciting opportunity please contact a member of our team.
Due to the high volume of applications that we receive, if you do not hear from us within 7 days unfortunately your application has been unsuccessful.

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