IT Support - Turkish Speaking

2 days left

Recruiter
Taskmaster
Location
Peterborough, UK
Salary
Competitive
Posted
16 Oct 2019
Closes
14 Nov 2019
Ref
1299589181
Contract Type
Permanent
Hours
Full Time
IT Support - Turkish Speaking

A well-known Technology based company is looking to recruit a Turkish Speaking IT Support staff for their growing business within the city. Temp to Perm.

Job Description:
  • Proactively keeping customers informed on incident or request status and progress.
  • Act as a role model for technical competence, helpfulness, facilitation of learning and teamwork.
  • Adhering to incident management procedures
  • Monitor, progress and resolve incidents whilst ensuring customer satisfaction.
  • Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan.
  • Accurately log incidents and ensure all relevant date is captured whilst logging the incident.
  • Provide a point of technical escalation and expertise.
  • Keeping up to date with the current standard procedures.

Knowledge and experience.
  • Good knowledge of IT platforms, equipment and applications.
  • Proven Customer service skills.
  • Educated to GSCE level or equivalent in Maths and English.
  • MS Office (Desirable)
  • Windows Operating Systems (Essential)
  • Citrix (Desirable)
  • Cisco Telephony Systems (Desirable)
  • Hardware troubleshooting of both desktop and server hardware (Desirable)
  • Application support of applications from major vendors such as Netapp, Cisco, Microsoft, etc (Desirable).

Please call Preea or Mollie: (01733347333).

This job was originally posted as www.totaljobs.com/job/88322598

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