Software Development Manager - Universal Checkout Funnel, Prime Video Commerce
Amazon's Prime Video is a premium on-demand video entertainment service that offers customers the greatest choice in what to watch, from popular Prime Original TV shows (made by Amazon Studios) such as The Grand Tour, Tom Clancy's Jack Ryan and the recent Golden Globe winning The Marvelous Mrs. Maisel to Prime Original Movies like the Oscar-winning Manchester by the Sea and The Salesman. The service differentiates from other video-on-demand services by offering Prime members the opportunity to subscribe to 100+ Amazon Channels, including Discovery, Starz, and Eurosport Player, and hundreds of thousands of additional titles which can be purchased or rented to watch instantly with no extra apps to download or long term contracts. Prime Video is at the forefront of the entertainment industry and growing fast - now available in more than 240 countries and territories worldwide - and we work in a dynamic, and exciting environment where innovating on behalf of our customers is at the heart of everything we do.The Video Commerce Experience team delivers the customer experience enabling customers to subscribe to Prime and Amazon Channels subscriptions, purchase and rent Movies and TV Shows, and manage subscriptions through upgrades, downgrades, and cancellations funnels. We focus on building the core e-commerce experience which enables our Prime, Amazon Channels and Purchase/Rental products to be presented with a consistent customer experience through a common set of capabilities. The team is uniquely full-stack, delivering the Video Commerce Experience on every Prime Video client, as well as the backend tier1 services. We optimise the customer experience through building targeting, experimentation and personalisation capabilities which ensure customers see meaningful experiences. We deeply value customer trust and continuously innovate and improving our UX to ensure the customer fully understands the value propositions, can easily understand their choices and make purchase decisions with high confidence.We are seeking a Software Development Manager to own the Universal Checkout Funnel, which delivers the core capabilities which enables Prime, Prime Video Channels, Amazon Fuse, and Buy/Rent Video On Demmand commerce experiances on all Prime Video Clients.You will develop roadmaps, define and prioritise features which define the core experience for customers purchasing any Prime Video offer, and managing these purchases across all Prime Video clients. You will have end-to-end customer experience responsibility from strategic opportunity assessment to tactical road mapping and feature development. This role is inherently cross-functional; you will work closely with design, marketing, and executive teams to own and lead projects from initial conception through launching to millions of customers worldwide. We are looking for SDMs who are passionate about delivering high-quality, simple-to-use customer experiences; and obsess over solving problems for our customers. You will need to be comfortable operating at a granular level of detail and with high level strategic thinking. You will have excellent written and verbal communication skills, and work effectively with many tech and non-technical stakeholders.A successful candidate will be highly analytical, resourceful, customer focused, highly literate, team-oriented and able to work independently under time constraints to meet deadlines. They will have a proven track record in taking on end-to-end ownership, collaborating with many stakeholders and successfully delivering results in a fast-paced and dynamic technical environment.The role's key responsibilities:· Own the customer facing user experience of the Universal Checkout Funnel powering Video Commerce experience to create subscriptions and purchase titles.· Partner with key stakeholders to define the product vision, strategy, roadmap and supporting metrics required to deliver and enhance best in class products and features for Universal Checkout Funnel.· Own the design, architecture, implementation and delivery of major projects across multiple Prime Video clients.· Manages prioritization and trade-offs between customer experience innovation, core new capabilities, and platform scale for major events.Basic qualifications· Degree in Computer Science, related field or equivalent experience· Experience in building and managing a team of high calibre Software Engineers developing complex, world class, scalable software systems that have been successfully delivered to customers.· A proven track record of software delivery through all phases of development and developing long-term development and business technology strategies· Demonstrable knowledge of professional software engineering best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations· Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers· Experience in communicating with users, other technical teams, and senior management to collect requirements, describe software product features, technical designs, and product strategy· Proficiency in at least one modern programming language such as Java, C++, C#, or PythonPreferred qualification · Hands-on expertise in front-end user interfaces through to back-end systems and all points in betweenAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.All offers are conditional on references, verification of the right to work in the UK, and successful background screening check. This will include previous employment verification, qualification verification (if relevant) and a basic criminal check. Further details of this policy/procedure will be sent to you along with your conditional offer.