Software Support Technician

£22000 - £27000 per annum
15 Oct 2019
12 Nov 2019
Recruitment Genius Ltd
Contract Type
Full Time
This company is a leading supplier of innovative solutions to the public transport industry. Whether it is on-vehicle technology to optimise fleet operator resource, or passenger information technologies, they deliver systems to meet the unique demands of their local authority, passenger transport executive and transport operator customers.

Roles and responsibilities are:
- To provide 1st and 2nd line software support to a variety of customers
- Internal IT support
- To provide analytical support to developers and other departments
- Continuous quality improvement of software support services
- Performing studies and diagnostics on data to highlight patterns and errors
- Support existing systems, as well as helping with migrating to new and improved systems
- Take ownership of issues and perform root cause analysis
- Provide timely progress updates to customers and management
- Assisting in software testing as required

Essential skills required for this role are:
- A close attention to detail
- Prioritisation of workload
- Strong verbal and written English skills
- Good customer and colleague relationship skills
- A proactive attitude towards your work
- Good knowledge of networking (IP, Ports, DNS, DHCP, VPNs, Etc.)
- Good understanding of Microsoft Windows XP, 7, 10, and Embedded variants
- Practical experience of Microsoft Windows Server, all versions
- Practical experience of Microsoft SQL, all versions
- Remote management experience
- A minimum of 2 years in a computing/IT support role

They offer a competitive salary and the opportunity to work in a busy, thriving environment that allows you to develop your skills and progress within the company. Previous occupants of this role have progressed to run software development teams within the business.

Based in Ashby-de-la-Zouch there may be the occasional requirement to visit their other offices in London and Coventry. Car ownership is not essential but parking is provided should it be required.

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