Incident Associate

Recruiter
Webrecruit
Location
Halifax, UK
Salary
Competitive
Posted
11 Oct 2019
Closes
26 Oct 2019
Ref
1291858409
Contract Type
Permanent
Hours
Full Time
Incident Associate Halifax, West Yorkshire £17,500 to £21,000 DOE + Extensive Benefits Package Our client is a global provider of technology systems and solutions across the entire insurance industry. They provide core technology solutions, distribution and trading capability, advanced analytics and solution delivery. Want to work with great people, in modern offices and have the opportunity to progress and develop your career? Our client's team is growing, so they are on the lookout for a passionate Incident Associate to join their Operations Team based at their Halifax office. The purpose of the Incident Associate will be: To provide first class customer service and support to customers, dealing with initial enquiries in regards to our client's software products. You will be delivering results by taking accountability and resolving client issues in a timely manner. Our client would like to meet an Incident Associate with: - Experience of providing first-rate customer service through working on a Service Desk, analysing and resolving client issues - The ability to investigate and provide efficient solutions for application issues raised in a timely manner - Experience in working in a fast-paced environment, who can work proactively and independently - A real passion to provide resolutions to customers through a high level of customer service - Experience of working with one or more of the following - Microsoft Windows, Microsoft Office Products or SQL - Working knowledge of the insurance industry or an interest in IT/creating software The Incident Associate's responsibilities include: - Investigating and providing solutions for issues raised from client calls, emails or portal requests to the service desk - Producing clear specifications relating to user problems that ensure timely and efficient solutions - Recognising when a call is not readily resolvable and following processes to ensure that the issue is escalated - Carrying out testing, investigating and reporting errors that may be found - Assisting the Service Desk Team Leader to control the number of calls open on the Service Desk - Using the formal call logging system in place, and be responsible for the quality of the information recorded - Demonstrating an excellent customer service focus when dealing with clients What's in it for you? - A unique working environment where you'll be surrounded by passionate experts from a variety of backgrounds and industries - The opportunity to be yourself - A generous salary and matching pension scheme - A clear, personal learning and development plan that provides the frameworks and development solutions to ensure everyone has the opportunity to maximise their performance and realise their potential - Generous holiday allowance (25 days + Public Holidays), free parking and life assurance - A wide range of flexible benefits such as experience days and gym memberships, to wellbeing benefits like healthcare cashback plans, and so much more What are our client's values? Our client has a strong, clear vision - to be the leading provider of insurance technology software - and their values describe what makes them unique and captures the spirit that runs through everything they do. Respect - Ownership - Collaboration - Innovation - Energy A career with our client: Our client believes the most valuable asset for any business is the people it employs. It is crucial therefore to employ and invest in the best. Our client believes that their diversity makes them stronger. As an equal opportunities employer, they celebrate and support everyone who works for them. They are committed to providing equal opportunities in their working practices and are proud of their inclusive culture. It goes without saying that our client does not discriminate on any basis. Instead they continue to actively promote equality and grow their diverse workforce for the benefit of their customers, products, business and ; To apply for the role of Incident Associate, please apply via the button ; This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment ; Additional Keywords: Incident Associate, 1st Line Support Technician, IT Support Technician, Technical Support Advisor, Customer Support Advisor, IT Support Advisor, Service Desk Technician, Helpdesk ;

Similar jobs

Similar jobs