Technical Services Officer

Recruiter
121 Jobs Limited
Location
Nottingham, UK
Salary
Competitive
Posted
29 Sep 2019
Closes
08 Nov 2019
Ref
1276822030
Contract Type
Permanent
Hours
Full Time
Our client is seeking a Technical Services Officer on an initial 3 Month contract with the possibility of an extension.

Working Hours and Pay Rate:

Monday - Friday, 09:00 - 17:00. At a pay rate of £12.57 Per Hour PAYE

Job Purpose:

The client is a leading public sector organization based in the Nottinghamshire area. They are seeking 2x 2nd Line Technical Support Officers urgently with experience of rolling-out Windows 2007 and Office 2010 in a large multi-site IT environment to Desktops/Laptops and Thin Clients

Experience Required:
  • Must be proficient in Windows 7 and Microsoft Office 2010
  • Must have user-facing skills and be able to provide basic support to use with Office 2010
  • Flexible on travel - be able to travel throughout East Midlands
  • Must be able to drive and qualify for Trust insurance and Transit van for delivery and pickup of equipment from Trust sites
  • Must be able to qualify for CRB checks in future
  • To ensure that departmental standards are adhered to during the deployment.
  • To help deliver project tasks within agreed timescales.
  • Identify technical solutions for problems, improvements and developments.
  • Build and Deploy Laptops/Desktops/Thin Clients to agreed standards.
  • Install and configure any peripherals or manually install the software as directed.
  • Have a thorough understanding of how to prevent ESD (Electro Static Discharge) damage to components.
  • Work with personnel to satisfy customers and Service Level Agreements.
  • Attend service calls as directed by the Service Desk, Senior Technical Staff or Line Management.
  • Ensuring that no equipment is taken or returned as BER (Beyond Economical Repair) without full asset management procedures being followed.
  • Communicate frequently and fully with customers.
  • Root Cause Analysis to identify the actual problem and the correct parts required for the fix.
  • Travel to and from customer locations (usually by car) ensuring all hardware being transported is secured in boxes or crates.
  • Document daily work activity and ensure service calls are updated for continuity in a timely and prompt manner with relevant accurate information that will assist colleagues who may need to pick up or take over a call.
  • Arrive at work/user sites and meetings on time and prepared as agreed.
  • Software break fix.
  • Hardware break fix.
  • Ability to work with and enhance team synergy.
  • Follow Company SLA (Service Level Agreement) for responding to customer calls.
  • Follow Company Procedure for accurate labelling of parts and equipment.
  • Follow appropriate procedures, either Software or Hardware, to resolve the issue.
  • Communicate issue and problem resolution notes back to the Response Centre.
  • Maintain work areas in a clean and organized manner, the appropriate customer-facing dress required.
  • Perform any other duties assigned by your manager.
  • Provide suitable business insurance documentation

121 Jobs is acting as an Employment Business in relation to this vacancy.

This job was originally posted as www.totaljobs.com/job/88105538

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