Technical Services Officer

121 Jobs Limited
Nottingham, UK
29 Sep 2019
08 Nov 2019
Contract Type
Full Time
Our client is seeking a Technical Services Officer on an initial 3 Month contract with the possibility of an extension.

Working Hours and Pay Rate:

Monday - Friday, 09:00 - 17:00. At a pay rate of £12.57 Per Hour PAYE

Job Purpose:

The client is a leading public sector organization based in the Nottinghamshire area. They are seeking 2x 2nd Line Technical Support Officers urgently with experience of rolling-out Windows 2007 and Office 2010 in a large multi-site IT environment to Desktops/Laptops and Thin Clients

Experience Required:
  • Must be proficient in Windows 7 and Microsoft Office 2010
  • Must have user-facing skills and be able to provide basic support to use with Office 2010
  • Flexible on travel - be able to travel throughout East Midlands
  • Must be able to drive and qualify for Trust insurance and Transit van for delivery and pickup of equipment from Trust sites
  • Must be able to qualify for CRB checks in future
  • To ensure that departmental standards are adhered to during the deployment.
  • To help deliver project tasks within agreed timescales.
  • Identify technical solutions for problems, improvements and developments.
  • Build and Deploy Laptops/Desktops/Thin Clients to agreed standards.
  • Install and configure any peripherals or manually install the software as directed.
  • Have a thorough understanding of how to prevent ESD (Electro Static Discharge) damage to components.
  • Work with personnel to satisfy customers and Service Level Agreements.
  • Attend service calls as directed by the Service Desk, Senior Technical Staff or Line Management.
  • Ensuring that no equipment is taken or returned as BER (Beyond Economical Repair) without full asset management procedures being followed.
  • Communicate frequently and fully with customers.
  • Root Cause Analysis to identify the actual problem and the correct parts required for the fix.
  • Travel to and from customer locations (usually by car) ensuring all hardware being transported is secured in boxes or crates.
  • Document daily work activity and ensure service calls are updated for continuity in a timely and prompt manner with relevant accurate information that will assist colleagues who may need to pick up or take over a call.
  • Arrive at work/user sites and meetings on time and prepared as agreed.
  • Software break fix.
  • Hardware break fix.
  • Ability to work with and enhance team synergy.
  • Follow Company SLA (Service Level Agreement) for responding to customer calls.
  • Follow Company Procedure for accurate labelling of parts and equipment.
  • Follow appropriate procedures, either Software or Hardware, to resolve the issue.
  • Communicate issue and problem resolution notes back to the Response Centre.
  • Maintain work areas in a clean and organized manner, the appropriate customer-facing dress required.
  • Perform any other duties assigned by your manager.
  • Provide suitable business insurance documentation

121 Jobs is acting as an Employment Business in relation to this vacancy.

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