Client Account Manager

Shepherd Stubbs
Wilstead, UK
13 Oct 2019
18 Oct 2019
Contract Type
Full Time
Due to expansion, our client is looking to recruit a Client Account Manager. Salary £26,000 - £30,000. To be considered for this role you must have your own transport due to the location of our client.

This is a hands-on role, split between active/tactical Client Account Management and the management of client activities across departments.

You will be a "people person" with good listening and communication skills. Time and people management skills are a must, together with good literacy, numeracy and problem solving abilities.

You will be tasked to:
• Manage, retain and ensure appropriate service delivery to meet the requirements of their designated clients
• Build relationships with their designated clients and facilitate the growth of the business with these clients

It will be job holder's primary responsibility to ensure that they make it is easy as possible for staff in other departments (Customer Services, Operations, Despatch etc.) to meet their objectives and provide outstanding levels of service for their clients.

Key Tasks & Areas of Accountability

The Account Managers are responsible for:

• The achievement of financial and service targets relating to his/her clients
• The retention, development and profitability of their designated clients

The job holder will be held accountable for all aspects of their own performance.

Additional & Specific Tasks

The Managers, individually and collectively, will be required to:
• assist the CSD in working with the Sales & Marketing department with pricing and costing proposals for both new and existing business
• Get actively involved in the on-boarding of new clients
• Provide information to allow for the monitoring and management of client profitability on their own accounts
• Assist the CSD with the compilation of departmental reports.
• Raise invoices for clients in a timely fashion and through accurate monitoring ensure the profitability of their clients
• Provide client reporting with the support of the Account Exec team as required for their designated clients
• Provide clear briefing and communication to other departments within the business on all client activity and developments as appropriate
• Maintaining regular contact with the client by e-mail, phone and face to face and to be available to take calls/respond to clients in a timely fashion
• To provide a point of escalation for client projects/ongoing activity for all departments.
• Be involved in looking for more effective ways of working in collaboration with all departments both on a client level and from the perspective of the wider business.

Skills and attributes required

Skill level should be above average in the areas of:
• Communication skills, both written and verbal
• Numeracy
• Computer literacy
• Lateral thinking
• Working to deadlines
• Ability to cope well under pressure
• Multitasking and prioritisation

Working hours are 8.30 am. to 5.30 pm, Monday to Friday, with an hour for lunch. Benefits include 22 days holiday, and after a qualifying period, sick pay. There is free on site parking.

Due to the high volume of applications we receive we are unable to respond to individuals regarding the status of their application. If you have not been contacted within 7 days of your application, please be advised that unfortunately your application has been unsuccessful

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