Retail Client Analytics Manager

Oxford, UK
07 Oct 2019
21 Oct 2019
Contract Type
Full Time
Retail Client Analytics Manager - 42258

Retail Client Analytics Manager - Oxford or Leeds

Retailer Services


The role is office based in Oxford or Leeds but working on-site may be required. You will be working as part of a small team looking after a breadth of Convenience & High Street retailers with responsibility for named accounts. Being flexible, adaptable and able to work on several projects at any one time will be key.

This role is client facing and interactions are likely to be in the form of briefing, preparing and delivering client analysis, discussions on reporting and current contract commitments, consulting with clients on priority business issues and anticipating client/Nielsen needs. Therefore the ability to strike up a positive working relationship with different stakeholders is essential.

As well as being responsible for preparing and delivering on retailer clients analytical briefs and working with the relevant internal Nielsen team to ensure reporting SLAs are met. You will also work closely with the Commercial Retailer Lead, Retailer Response teams and Operations as part of this role.


Account Management
  • Ownership and responsibility for a selection of retailer clients specifically with regards to the reporting, analytical deliverables and supporting our day to day contact at the client.
  • Troubleshooting and resolving client queries to achieve satisfactory outcomes related to databases, software, coding, reports and all other key client deliverables by liaising with the relevant department.
  • Owning client queries through to completion regardless of which department is responsible for solving the query.
  • Contribute to weekly team meetings by updating team work log, taking ownership of tracking through salesforce, monitoring progress and resolving escalations.

  • Help shape client research questions by understanding what the business needs are behind questions and what actions will be taken as a result
  • Identify the appropriate data sources and tools to best answer research questions, ensuring you judge when the solution is 'good enough' versus 'bells and whistles' depending on a given situation
  • Analyse and present findings to key stakeholders within given deadlines,
  • Constantly building on our data capabilities by finding different ways of using existing data or tapping into 'hidden' data that may not have previously been used for insight

  • Coordinate between Nielsen departments and client stakeholders to ensure that developments are identified and implemented to specification and agree timings
  • Always looking for better and more efficient Ways of Working across the team
  • Share best practice within Retailer Services
  • Support other team members where possible in their work and wider learning & development

Client Engagement
  • Create and maintain positive working relationships with key stakeholders
  • Confidently talk about our data and advise on where and how we can best add value through our analysis
  • Gain a thorough understanding of the retailer's business issues through requested and pro-active analysis, and identifying any potential areas for revenue growth


The perfect candidate would have a natural flair with a likable personality who is able to converse at all levels. Has a positive 'can do' attitude and is good at multitasking. Is able to see the big picture but loves the detail and is able to work out the path to get there. A problem solver who works calm under pressure.

  • Able to function independently and in a team environment
  • Demonstrated ability to work in a highly collaborative environment
  • Expert interpersonal skills and oral / written communication skills
  • Project management: good organisational and time management skills
  • Good analytical and problem solving capabilities

If it sounds interesting to you, do not hesitate to apply as it might be a perfect match for you!


We're in tune with what the world is watching, buying, and everything in between. If you can think of it, we're measuring it. We sift through the small stuff and piece together big pictures to provide a comprehensive understanding of what's happening now and what's coming next for our clients. Today's data is tomorrow's marketplace revelation.

We like to be in the middle of the action. That's why you can find us at work in over 100 countries. From global industry leaders to small businesses, consumer goods to media companies, we work with them all. We're bringing in data 24/7 and the possibilities are endless. See what's next with us at Nielsen:

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