Tech Support/Pre-Sales Consultant

360 Resourcing
Manchester, UK
01 Oct 2019
25 Oct 2019
Contract Type
Full Time
My client is an exciting and fast-growing company who specialize in the development and supply of Thin Client and Virtual technology to end users, Resellers and vendors.

Due to continued growth we are looking to bring on-board a Technical Support/Pre-Sales Consultant to the team. As the Technical Support/Pre-Sales Consultant you will be home-based and in charge of managing all technical cases for customers and resolving efficiently. You will also be responsible for providing online Product demo's and Webinars and travelling to client sites for Pre-Sales.

As the Technical Support/Pre-Sales Consultant you will be working with breakthrough Universal Endpoint Management Software, thin client and virtualization technologies. You will troubleshoot customer issues in multiple types of virtual environment (Citrix, VMware, MS) and take ownership for the product experience.

The Technical Support/Pre-Sales Consultant will be responsible for:
  • Resolve Customer problems via email and phone
  • Give product demos and webinars online or in person
  • Attend trade shows as and when required
  • Maintain customer loyalty through integrity and accountability
  • Research customer issues in a timely manner and follow up directly with customers
  • Proactively provide recommendations and action plans to customers
  • Escalate cases to management and/or vendors where appropriate
  • Maintain control and management of the overall resolution for any escalated cases.

The Technical Support/Pre-Sales Consultant will spend the majority of the time working remotely and providing remote support and webinars/demo's. On occasion you will need to travel in to client sites largely in London to do f2f demo's and provide Pre-Sales services. You should have the following experience:
  • Previous experience in a Pre and Post-Sales environment
  • Working knowledge of Linux systems
  • Virtualized experience such as ESX/vSphere, Xen, AWS
  • Detailed understanding of network architecture (TCP/IP, Routing, Firewalls)
  • Good understand and experience of Citrix
  • Self motivated and flexibility to travel when needed

This is a fantastic opportunity to join a really good company with long-term career prospects. On offer is a highly competitive salary and the opportunity to largely work from home too. Interested? Apply now for an immediate interview.

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