Customer Service Advisor

Chess ICT
Borehamwood, UK
28 Sep 2019
02 Nov 2019
Contract Type
Full Time
Chess one of the UK's fastest growing telecommunication companies, are currently looking to recruit an enthusiastic and committed person to join their Partner Support Team as an Elite Partner Support Advisor.

The candidate will be based in our offices in Borehamwood and will report directly to the Partner Support Manager.

In Top 100 Best Companies to Work For, for 10 years

Chess are one of the UK's leading Voice, Connect, Cloud, Cybersecurity and Digital solution providers,helping over 30,000 businesses grow through innovative technology and expert advice.

Not only do we pride ourselves on our award-winning service, we are also extremely proud to have been placed in 'The Sunday Times 100 Best Companies to Work For' for 10 consecutive years.

"a GREAT place to work, a GREAT place to be a customer"

Duties to include but not restricted to:
  • Managing Elite Partners across Airtime
  • Resolving inbound queries from Elite Partners via phone, email and CRM
  • Providing resource for existing Partners to assist them in closing new business
  • Liaising with Partners to resolve contract rejections where further information is needed
  • Liaising with networks and carriers, following escalation processes where required
  • Assisting the Partners in growing their existing base, by means of offering additional products
  • General duties within the Partner Support Team

Skills & Qualities you will need to demonstrate:
  • Experience in the Telecoms industry - airtime, fixed line and data
  • Good communication skills
  • Good product knowledge, including Mobile, across the Telecoms Industry
  • Ability to work under their own initiative as well as part of a team
  • Able to maintain a positive attitude at all time
  • Able to work with accuracy and attention to detail

Package Details:

Basic salary: Up to £21,000 depending on experience

Benefits include: Pension, Health Care, Life Assurance and Loyalty Scheme, Company Online Benefits - where you can save money on almost all of your lifestyle expenses from buying a car to eating out in a restaurant. In addition, we offer free food each day for breakfast club (and lunch at certain sites) and we have wellbeing social clubs with the options to do things such as Yoga, Running, walking.

Hours: 37½ hours per week Monday to Friday, normal office hours apply.

Holiday Allowance: 20 days paid holiday p.a. increased upon anniversaries, ultimately to 24 days p.a., plus public holidays.

"Play Your Part"

Our growth creates opportunity for everyone to progress their career, to develop knowledge and skill, to gain reward and recognition and to maximise their potential. The growth and success of our people ensures the growth and success of our business. We believe that "if you're not growing, we're not growing".

If you are looking for a career that brings exciting challenges and opportunities, then Chess is the place for you.

Upon submission of your completed application to Chess ICT, either through direct application or speculative, you hereby agree to the processing of your personal information as per the guidelines set out within our Privacy Policy and to allow for the seamless and secure processing of your information throughout Chess ICT's recruitment and hiring practices.

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