Windows 10 Support Analyst

Recruiter
Networkers
Location
Fareham, UK
Salary
Competitive
Posted
11 Oct 2019
Closes
18 Oct 2019
Ref
1291941766
Contract Type
Permanent
Hours
Full Time
Working within the central helpdesk team of a busy IT and Customer Services Department, you will be providing Windows 10 and 2nd line support to end users.

As you will be working as part of a busy 2nd line team your responsibilities will include:

* Delivering exceptional levels of service
* Escalate issues where appropriate
* Consultation with external 3rd parties
* Support the Service Desk management team to evaluate and introduce new or existing incident management and request processes and procedures, to ensure that they are carried out in the most efficient and effective manner.

Essential Skills

* Excellent knowledge of Windows 7/10, Mac OS, IOS and Microsoft Office
* Support of desktop hardware - PCs, printers, thin clients, laptops, iOS and Android tablet devices
* Hardware setup / Installation of Laptops, desktops, mobiles and tablets
* Software installation across laptops, desktops, mobiles and tablets
* Understanding of anti-virus software and security threats

Desirable Skills

* Knowledge and experience of ITIL to foundation level
* Knowledge of working in a complex IT environment where systems have been put together over time to create a complex overall systems architecture
* Knowledge of Linux operating systems
* Knowledge of Cisco IP Telephony
* Knowledge of LAN/WAN technologies and how Specsavers utilizes them.
* Knowledge of Microsoft Intune

This role will start ASAP and will pay £150 per day LTD/Umbrella.

Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Networkers and may assist with processing your application.

This job was originally posted as www.totaljobs.com/job/88242379

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