Junior 1st Line Support

Redex Recruitment
Billericay, UK
28 Sep 2019
07 Nov 2019
Contract Type
Full Time
Redex Recruitment are currently working with a well-established IT support services business situated in Billericay, Essex. Due to continued growth throughout the business they are now looking for a Junior 1st Line Support Assistant to work alongside their existing team.

This is a full-time permanent opportunity (Monday - Friday) Our client work across two shift patterns 8:30am - 5:00pm or 9:00am - 5:30pm.

Previous experience within a similar role will be beneficial although my client is also happy to review entry level candidates looking to start a career in IT. Qualifications in IT will also be advantageous. This is a great opportunity to learn and develop with a company that offers great support and training.

Duties will include:

·Escalate jobs where necessary

·90% of your role will be telephone and email-based support

·Carry out daily AV checks

·Monitor backup routines

·Ensure software updates are applied in a timely manner

·Monitor the support mailbox

·Pre-Install new PCs

·Installing, upgrading and replacing hardware and software where necessary

·Assist with spam content checking

Due to customer on-site support visits you will ideally hold a driving licence although this isn't essential to be considered. Free parking is available.

A competitive salary is being offered between £17,000 - £20,000 depending on experience.

Please contact Sonny Wright at Redex Recruitment for further details or apply via the link with an updated CV to review.

This job was originally posted as www.totaljobs.com/job/88087336

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