Service Desk Manager

Recruiter
Franklin Bates Limited
Location
Northampton, UK
Salary
Competitive
Posted
28 Sep 2019
Closes
07 Nov 2019
Ref
1275728660
Contract Type
Permanent
Hours
Full Time
Service Desk Manager/Service Lead // £40,000 - £50,000 // Northampton

Franklin Bates is working closely with an organisation based in Northamptonshire.

This organisation is looking for a Service Lead to join and Manage the 1st, 2nd and 3rd Line Support Team whilst providing high quality support in a customer focused role. Doing this by working with the team to identify a solid development program to ensure that all staff can continually develop their skills and Careers.

Requirements:
  • 2 - 5 years' experience on an IT Service Desk or Similar
  • 2 years previous experience in a Service Desk Management role.
  • Previous Leadership or Management experience.
  • Professional Telephone Manner
  • Excellent knowledge of Service Desk activities
  • Understanding of ITIL principals

This in a brilliant opportunity to work for a very well-respected company with great career opportunities.

Azure / AWS / Exchange / Windows / OS / Server / Office 365 / Infrastructure / Citrix / DHCP / DNS / Desktop / Support / Cloud / Firewall / 2nd Line / 3rd Line / G suite / Hyper-V / Field Engineer / VoIP / ITIL

This job was originally posted as www.totaljobs.com/job/88088605

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