CIB - MD, Global Cash Operations - Head of EMEA Core Cash Operations - Bournemouth

Bournemouth, UK
12 Oct 2019
25 Oct 2019
Contract Type
Full Time

J.P. Morgan Banking business, consisting of Investment Banking, Treasury Services and Corporate Banking, is one of the largest wholesale banking client franchises the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors. Our clients operate in more than 100 countries and with the strength of our franchise, we offer a complete range of strategic banking services to help clients achieve their goals. In Banking, our approach to serving clients has always centered on doing first-class business in a first-class way.

Wholesale Payments Operations (WPO) is part of the Digital & Platform Services organization in the Corporate & Investment Bank. WPO supports Payments, Receivables, and Trade Finance Products and acts as the payment hub for JPMorgan Chase, across the firm's business lines. WPO consists of 5,500 employees across 60 sites and supports 142k corporations, financial institutions, governments and municipalities domiciled in over 180 countries. On average, WPO processes 30.1MM transactions daily across 122 currencies valued at $3.2T.

Role Description:

We are seeking a Managing Director level candidate to lead the EMEA Core Cash Operations. The role will report directly to the Global Head of Global Cash Payments and Client Service and Implementations and oversee a matrixed group of processes in relation to the EMEA based Payments function. The successful candidate will create a strategy focused on enhancing business processes, client experience, and drive results with a focus on instilling a culture of escalation, developing leaders of the future, and determining how to best harness the power of intelligent automation, and design solutions . The individual will be accountable for building and leveraging a network of partners in the WPO organization to drive organizational goals. This role will interact and collaborate with senior Operations Leaders and their respective organizations, key partners across Digital & Platform Services including Operations Transformation and Technology and Business colleagues.

This role is ideal for a highly motivated individual with advanced strategy, problem solving, leadership development, and transformation as well as strong influencing, interpersonal and communication skills. The successful candidate will be commercial and have proven transformative ability to maximize Operational capabilities.


• Develop and execute a strategic operational vision, that positions the organization for continued success in its evolving and complex industry, partnering closely with key stakeholders, functional partners, transformation leads, operations Leaders and technology partners

  • Daily management, ensuring seamless execution of payments in various currencies within the EMEA region
  • Act as a subject matter resource by maintaining a strong focus on best in class execution and deliver short term results while moving towards a long term vision
  • Business Management & Promotion including end-to-end understanding of how processes work, how they are used by clients and how they interact with other Operational Services Development of strong internal partnerships and external visibility with clients and the industry will be critical success factors
  • Analyze and understand trends and root causes of errors and adjust standards appropriately to balance business and operational efficiency
  • Target and execute proactive process-control deep dives based on data analysis, themes and trends, and emerging risk
  • Champion initiatives focused on improving the client-experience end-to-end: across products, processes, utilities, and locations
    • Build effective relationships with key stakeholders in Operations, Digital & Platform Services, Payments Businesses, Functional areas and Technology; whilst being able to effectively challenge them to move WPO initiatives forward
    • Present ideas with a compelling business case and appropriate persistence that shapes the opinions of stakeholders, partners, regulators, and peers
    • Simultaneously work on multiple initiatives and accelerate decision making across CIB WPO priorities
    • Lead a large, global group of team members.

Qualifications & Skills:

  • Significant operational management experience, including management of highly matrixed teams
  • Advanced Product knowledge and experience in multi-currency payments: T@, EBA, CHAPS, BACS, CLS, SWIFT and correspondent bank networks.
  • Ability to drive a culture of continuous improvement and implement a strategic vision and purpose
  • Builds relationships with and influences colleagues, business leaders, functional partners and stakeholders
  • Confident communication style with the ability to credibly engage with Regulators, Internal and External clients, Local and Corporate Compliance, and management at all levels of JPMorgan in a succinct and clear manner

• Superior execution skills

  • Ability to think quickly and analytically, focus on the big picture, and drill into the detail and understand the impact of decisions on the business and client

• Strong control-focus with a firm understanding of the Firm's risk and control framework

  • Strong management and leadership skills, including the ongoing coaching and development of teams, while consistently focusing on succession plans, seeks to engage and inspire employees

• Track-record of creating and growing high-performance teams in a global environment

  • Excellent leadership abilities including the ability to drive innovation and change in a constantly evolving environment
  • Innovation track record and demonstrated creative approach to business development and transformation
  • Consultative approach that drives critical thinking and proactively collaborates and seeks out best practices to understand and anticipate client needs in delivering solutions.
  • Ability to drive issue resolution, collaborate with internal and external stakeholders to execute consistently on deliverables and communicate status updates and strategic direction to community

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